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Sonder Ceros
- Apartments
- Denver, CO
About this business
Location details
3354 Larimer St, Denver, CO 80205, Denver, CO, 80205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shocking bad. AVOID AT ALL COSTS! I booked this via booking.com all was confirmed and then the day of staying they said the payment was not processed - I tried 3 different cards that all work fine but all didn’t work - no customer service help - one of the cards got randomly charged $150 but the full stay was €314 so it still didn’t work. After 5 hours trying to figure it out with customer service I had to cancel and book a new hotel last minute at great expense. Disgusting!
From the washer and dryer to the earplugs on the nightstand, we loved this place. It was clean and quiet. We had no trouble finding parking close to the apartment. If you need a place to stay in Denver this is a great one!
Edit: the dryer didn’t work (which was one reason why we wanted to stay there) and they told us it wouldn’t be fixed by the end of our stay. I was promised a small refund to make up for it. It’s been six weeks since our stay. Guess who never got that refund. Will NEVER stay at a Sonder ever again. Currently standing outside my unit, unable to utilize my code for over an hour and a half. The 844 number posted on the placard down in the lobby is disconnected, there’s no one on site, and I’m unable to get into my room and it’s ... read more
Sonder sent me wrong access code and it took an hour for them to get us the right one to get into our room. They also gave us a code to use on an occupied room — that was really messed up. There weren’t sheets or a blanket for the sofa bed and we had to wait until the next day for them to be dropped off. Terrible experience and customer service.
Arrived off a late flight - checked in (contactless) *NOTE - there is no staff onsite at this sonder , there is also no reception and no concierge phone! Got into our room and it was 83°F - we tried to use the air con but it was damaged and the room would not cool down 24 hour chat wasn’t very helpful - there was no other rooms or options! Next morning we spent over an hour being bounced round the houses trying to get an answer - finally after speaking to multiple people and being hung up on multiple times - a British guy ca... read more
Frequently asked questions about Sonder Ceros
How is Sonder Ceros rated?
Sonder Ceros has a 3.9 star rating with 39 reviews.
When is Sonder Ceros open?
Sonder Ceros is closed now. It will open tomorrow at 9:00 a.m.
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