Sonder Belcourt

Marc B 

on Google

2 weeks ago

Charged my credit card day of then cancelled my reservation because they were over booked. Notified me over text message. Didn't provide any further assistance. Booked direct through Marriott, Titanium member, had to spend 2.5 hours on the phone to get any sort of compensation but never got a resolution. 

Evan McCutchen 

on Google

a month ago

Really disappointed in this stay. I booked one night in a 1br/1ba unit using Bonvoy points. I received a notification shortly before check-in that I was “downgraded” to a studio “due to unforeseen availability issues”. I inquired about a partial refund, but it took two follow-ups to only be offered 1,000 points. Further, after checking in, I was sneezing quite a bit. The air handler is located in the room so I checked the filter - it was covered in mold. No one was available to replace it since it was after business hours. A... read more

Lena Chipman (FreelanceWizard) 

on Google

2 months ago

Horrendous. This was once a great place to stay near Vanderbilt, but between access codes not working (and having to wait upwards of half an hour for help!) and the A/C failing in the middle of summer, this Sonder is awful. The customer service is at best gently apologetic but won't offer any real solutions, such as moving you to another room or arranging another place to stay. I used to stay at Sonders a lot, and at this one in particular; no more. 

Shamiah Mason 

on Google

3 months ago

Made a reservation a week in advance, they somehow cancelled it even though it had already been paid completely in full. Had to deal with their outsourced customer service people for 3 hours for nothing. I am currently sitting outside the building sweating in the heat because there is no office and they take the longest to problem solve, been on hold with them for 4 hours for a reservation I paid for a week ago. Paid for an early check in and have been outside for 4 of those early hours. I’m over my event that I came into to... read more

Rod Morrison 

on Google

4 months ago

What's to say?...GREAT accommodation and location. I've stayed in Sonder - Nashville at least nine times over the four years that my daugther was attending Belmont University. I've never been disappointed. Highly recommend!