Sonder 907 Main

Brynna White 

on Google

2 weeks ago

We booked this hotel months in advance. When we got there they gave us the wrong room and were sold out so we had to find a new place to stay. (There are 4 of us, they gave us a 2 person room) It was actually a blessing in disguise. We ended up at a Hilton in Brookline. The staff at Sonder are horribly rude. The woman at the front desk, between eye rolls and sighs was very put out that she had to check to see if there was availability elsewhere. The check-in process was also needlessly complicated, having me scan my id and t... read more

Floriana Villella 

on Google

2 weeks ago

Our experience at this hotel was very disappointing, especially considering how expensive it is. From the start, the check-in was extremely late for a hotel, and none of the staff had the courtesy to help us with our luggage. There are no restrooms in the lobby, which is very inconvenient for guests waiting for their room. In our room, the toilet wasn’t working properly. On Saturday around 5 PM, a loud party started in the restaurant (which is adjacent to the rooms) and didn’t stop until 11 PM. We complained, along with at l... read more

Soph B 

on Google

2 weeks ago

I would give no stars if I could. Before we even checked in they tried to charge me almost $100 extra for a 'room fee' that I called, texted and emailed them regarding, which turned out to be a bogus mistake no one could explain to me. The next day I get a $150 charge for amenities fee-what amenities? There's nothing here, no breakfast, despite their two restaurants, no water in the room, nothing. The bed is awful, the sheets come off constantly, the mattress is a queen on a king frame and we hurt ourselves getting out of th... read more

L Ladybug 

on Google

2 weeks ago

Rooms were small but very cute and had a nice location with a great view of the streets. Staff is extremely nice and willing to help; however, we had asked for blankets and pillows that never arrived and sheets that arrived 2 days later. Once asked, the staff immediately fulfilled our requests for towels. The fitted sheets on the bed continuously came off throughout the night and left my family sleeping on the disgusting mattress pad. The bathroom is fine and looks clean for the most part but the shower is small and water ea... read more

Bill O'Brien 

on Google

a month ago

There was no problem with the room per se, other than it wasn't the room I booked. I booked my reservation in April for a trip in June. I reserved a room with 2 queen sized beds for me and my 2 teenage sons. The day before our trip, they informed me my room was unavailable. They offered two rooms with a king size bed in each room instead, so we couldn't all share a room. Upon arrival, the clerk told me to book the second room, I'd need to cancel my reservation and re-book my room on the Expedia website, then I would be reimb... read more