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Softub Inc
- Home Improvements
- Poway, CA
About this business
Location details
13495 Gregg St, Poway, CA, 92064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We bought a soft tub and when we bought it they said that it could be compressed to fit in our basement every year during the winter months. Now 1 year later they are saying the warranty does not cover this is the manufacturer has decided not to do this anymore. We had a verbal agreement and it is written that they would do this each year as for the safety of our family. I give this the one as we have had other issues with the motor that have not been resolved.
Business response:
Softub Inc. has been in business for over 35 years and has, and will always, stand behind its product and honors the warranty. In this instance, the agreement for compression was made between the dealer and the customer. This is not, and never has been, a service Softub Inc. offers. Softub Inc. stands behind the statement that, although compression can be done successfully by a knowledgeable person, the product itself is not designed to be compressed. If any damage is done doing so, that damage is not covered under warranty.... read more
I loved my Softub. Bought it at a fair. Worked great for a couple of years. Then, all of a sudden, the motor froze up. I called to get it repaired in late March. It is now late August and they still have not found time to fix it. I notice they are hiring more people to deliver new models, but they cannot find the time or parts to fix ours. They blame the supply chain. The chain seems to be fine for new models to sell! Warranty seems to be meaningless.Hate to be a bummer after loving the tub so long, but this is the way it is... read more
Business response:
Softub Inc. always has and will stand behind its product and honor the warranty. In this instance, the customer had been contacting their dealer to get the product repaired, only to learn that the lead times were continually increasing. The global pandemic and supply chain issues have crippled the industry. Softub, as a manufacturer, has also felt the impact of global supply chain issues, especially regarding electronic components. Softub and its dealers and repair centers are working on repairing all units as quickly and ti... read more
Not even 1 year old and nothing but headaches with the Hydromate/control panel malfunctioning. Purchased a Portico 300 around April 2021 and was delivered around July 2022. Within the first 90 days the Hydromate started having control panel issues, the buttons were none responsive. I contacted evergreen softub and they arranged a replacement directly from manufacturer, which arrived within about a week. However after about 4.5 months the new unit started having issues, where half the control panel was not working properly. I... read more
I purchased a Softub which arrived with a part damaged. The company stated that they did not understand how the damage could have occurred in shipping, after I sent images, and seemed to blame me for the damage. Weeks went by while their engineering department "tried to replicate the damage" and could not. I repeatedly requested the part to be sent to me and offered to pay for it so that I could finally enjoy using my Softub (all Softubs take 90 days to arrive after ordering). They told me that by replacing the small plastic... read more
Frequently asked questions about Softub Inc
How is Softub Inc rated?
Softub Inc has a 2 star rating with 5 reviews.
When is Softub Inc open?
Softub Inc is open now. It will close at 5:00 p.m.
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