Smyrna Eye Group PC

Donald B. 

on Birdeye

a year ago

I visited office in hopes purchases was Extremely Disappointed with the service I received the show room was empty the Reception said I need chaperone with me to look at the glasses and I ask to take my name out the system she got a Attitude poor customer service they want get my money  

Paige S. 

on Birdeye

2 years ago

The doctor I have been seeing is great; takes his time, thoroughly conducts the eye exam and discusses any questions. My rating is based solely on management of the glasses department. NOTE: I am local, for some reason Yelp/my computer posted my location as California. I used to have good experiences with the glasses department at Smyrna Eye Group but that changed starting a couple years ago. The last glasses I ordered were handed over to me by the manager of the glasses department, Evan, with sharp shards of glass protrudin... read more

Carolyn G. 

on Birdeye

3 years ago

I do not like to put companies or anyone on blast, but after all of my failed attempts at a resolution with Smyrna Eye Group, I am going to do just that. I ordered glasses from them and ended up disliking them very much. They refused to refund my money & my insurance also refused to refund me; but promised they’d help me find new frames. They took back my brand new lenses & frames, while they ordered a few frames for me to try, but never did and never contacted me back, nor never responded to my multiple emails. Not onl... read more

jazmin c. 

on Birdeye

5 years ago

I worked at Smyrna Eye Group for almost 2 years and I will say that I wouldn’t recommend this job to anyone. The office manager Donna Roche is a terrible person and uses her authority as an excuse to be awful to people. I find it weird that she could even be a manager when she has no knowledge of anything about glasses or contacts. Anytime someone called to speak to Donna about anything, she would tell us to send them to voicemail whether the situation was urgent or not. The doctors are pretty nice but they have no backbone ... read more

Michael K. 

on Birdeye

5 years ago

Unfortunately, Smyrna Eye Group is no longer the place it used to be. The customer service there is atrocious. I went in to order replacement glasses for my son. The gentleman who helped me started off the conversation like he was doing me a service simply to speak with me. Knowing the sense of urgency I had to order the replacement pair I just dealt with it. I had to get my son's most recent prescription sent from another eye group. I had it faxed/emailed at the beginning of the week, but also had the assurance from the guy... read more