Smolarek Dental Care

Kathy Miller 

on Google

4 weeks ago

Where should I start? The only good thing about this office was Amy the hygienist. Starting at the front desk is where the problems start. No one answers the phone and it is a small miracle. If they return your phone call even after two weeks. It is a complete joke. Dr. Smolarek put a crown on my tooth. It has just been two short weeks and it has already come off. Not only that, he barely cleaned underneath or around my tooth before he put it on. I have had plenty of crowns, put on my teeth, and I knew something was wrong as... read more

jennifer hageman 

on Google

2 months ago

Terrible office. Their billing is a mess, they do not answer phones, & barely return phone calls. We trusted them with the Invisalign process which is a huge mistake. They say they order the items. But when you get there they still don’t have it, they were supposed to submit my treatment plan to the insurance for 50% coverage, told me to take the care credit loan out for the full amount & I will be reimbursed for the insurance portion. The treatment was supposed to last 4 months, it’s now going on 7, and I’ve been back & for... read more

Joseph Enright 

on Google

4 months ago

My wife has now had 2 appointments canceled out of 3, last minute. If we did that, we would owe a $100 cancellation fee. They can apparently do it all the time with little regard for other people’s schedules and obligations. Very rude and inconsiderate. Either hire more people or don’t fill your client schedule so much, to allow flexibility. 

J G 

on Google

5 months ago

Tried coming back as a patient now that I have insurance accepted by this dentist. However, was quickly reminded that they do not answer phone calls or return messages. That hasn’t changed in the few years that I’ve been gone. The same voice is on the phone recording, and for 3 weeks I’ve been calling and leaving messages with no response. The dentist is fine, but not sure how he can tolerate this very incompetent office staff. 

V S 

on Google

5 months ago

Avoid This Office at All Costs – Absolute Nightmare! If I could give zero stars, I would. This office is a complete disaster—staffed by utterly incompetent people who have no idea how to answer calls, return messages, or handle even the simplest tasks. They lied to me for nine weeks about my Invisalign treatment, repeatedly telling me my aligners had shipped but failing to provide tracking. From week 4 to week 7, I called weekly for updates, only to be met with excuses and radio silence. Even Invisalign themselves were shock... read more