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Smith Septic Inc
- Plumbing
- Rochester, IL
About this business
Message from Smith Septic Smith Septic has been serving Central Illinois, including Springfield, Petersburg, Rochester, Auburn for over 45 years. We specialize pumping and cleaning septic tanks, grease traps, and aeration systems at the lowest prices around.We do residential and commercial work and are available for emergency servcie as it comes up . Smith Septic is family owned and operated for 2 generations with excellent customer service guaranteed! We do real estate inspections of septic systems and aeration systems.We a... read more
Location details
7180 Ramblewood Dr, Rochester, IL, 62563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Now that our house is sold, I wanted to warn people about using Smith Septic. Their prices are very reasonable, but they lack ethics and professionalism. The couple who bought our home used them to do the septic inspection. There were a few reasons we had an issue with this company, but the biggest one was the attitude and threats when we called to discuss the repairs needed for our septic system to pass inspection. If we had recorded the conversation, we could have sewed him. There are other companies out their with reasona... read more
Business response:
It was unfortunate that your septic system needed a few repairs. The customer who contacted us for the real estate inspection was well aware of our ethics, honesty and timely response for this repair, we have been in business for 61 years. The new owners were very pleased with our work. Our quote was for $750.00 and we charged you $695.00. Many times in these real estate transactions sellers become upset with any type of maintenance needed.
This is the second time we have used Smith Septic and we have been satisfied both times. Both the Craig and Colin took the time to answer questions and made recommendations for improved maintenance of our system. They have been responsive both times. We will continue to use and recommend their services in the future.
Business response:
Thank you Don it was a pleasure taking care of your well maintained system.
We have used Smith Septic for 9 years. Today after our cleanout, I sent my card info to pay by text. Our bank flagged the transaction as potential fraud. This problem took 10 minutes to fix and we paid in full. While trying to get this corrected, I had to listen to the owner call us names and threaten to come back and dump 1500 gallons of waste in our yard. He said we have been cheating them out of money for years because our tank is bigger than he originally thought. I was shocked. We only paid what they told us to pay. I a... read more
Business response:
Thank you for your comment. As the business owner you spoke with and has serviced all of your previous properties. On the last two transactions you requested you did not pay me in a timely manner. Specifically when you paid for your daughters septic pump out you gave me three different credit card numbers that where all declined. I spent several months trying to track you down for a cash payment. I eventually contacted your daughter who made the payment. As a local small business owner for the last sixty years I do not appre... read more
Frequently asked questions about Smith Septic Inc
How is Smith Septic Inc rated?
Smith Septic Inc has a 4.3 star rating with 49 reviews.
When is Smith Septic Inc open?
Smith Septic Inc is closed now. It will open tomorrow at 8:00 a.m.
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