Smiles at Goose Creek

Renae B. 

on Birdeye

7 months ago

DO NOT have anything done prior to getting a quote and estimate directly from your insurance company. DO NOT rely on office staff and the quote that they provide. It was shared with me that they are not responsible for verifying insurance. Me thinking - why do I provide my dental insurance information up front? Sadly, revolving door with admin/billing staff and clearly not competent with insurance processing. I had a crown done and the temporary fell out the next day. Clearly, poor quality of service too. While in the office... read more

Rosetta Q. 

on Birdeye

7 months ago

They overcharge you for procedures and have a dishonest billing process. 

Renae B. 

on Birdeye

7 months ago

And besides the billing issue that I had with the practice, they installed a temporary crown and it fell out in less than 24 hours. Had to rush back in to have the same process done the very next day. Jus provided excuses as to why this happened. When I received the permanent crown - terrible color selection and had to be remade. Find another practice that is competent - both billing and patient care. Also a revolving door with both admin staff and doctors. Poor patient experience.  

telemarque j. 

on Birdeye

7 months ago

I would like to say a big thank you to the amazing staff at Dental care, you guys are amazing and so welcoming and nice. Special thank you’s to Dr. Rolando, Jessica Rivera, and Misael for assisting me today at my appointment, they were amazing and made my experience so enjoyable. Your hard work and dedication to your patients is very appreciated, thank you! Judith. 

J P. 

on Birdeye

8 months ago

Went for a cleaning and they gave me an estimate, which I signed not knowing that they would charge me double of what the estimate was. They added on services that I was told was covered by insurance and then a couple of months later, I received bills that were basically the same amount that we paid initially. An estimate is not supposed to vary to that extent, not cost 100% more what they quoted you. Then they have the nerve to mail me the copy of the signed "estimate." They are issuing highly inaccurate estimates, so don't... read more

Meg C. 

on Birdeye

8 months ago

What a great team! Everyone treats you great! Helena and Dr. Ashley Trotter were fantastic. They listened intently while you explained all the issues you were dealing with.. I would highly recommend Dental Care of Grafton. They are terrific! 

Thomas W. 

on Birdeye

8 months ago

gave a one star because i didn't have the option of zero stars. Had an appointment on March 18th and after waiting 45 minutes they started the consultation. When they finished they gave me a quote i thought was rather high but i paid the $60 for the first visit then paid another $625 for future appointments. After thinking about it i decided NOT to go with them and cancelled the appointment i had on March 25th 6 days early do i wouldn't be charged for anything. I asked for a refund of the $625 i paid for the future appointme... read more

Josh E. 

on Birdeye

8 months ago

At one point, this office was truly impressive. I had a tooth extracted here two years ago, and not only was the procedure smooth, but they even followed up afterward to ensure my recovery was going well — a small gesture that spoke volumes. Unfortunately, that level of care seems to have completely disappeared. I returned recently for another extraction, and the experience was drastically different. After the procedure, I was offered a single dose of 600mg ibuprofen — no real pain management plan, no foresight. At the time... read more

Kate C. 

on Birdeye

8 months ago

They appear to be out just to make money. Not upfront about costs. Also they took over 24 hours to return my call when I had tooth pain. They are part of a bigger corporation out to make sales. Don’t go there.