Smart Start

Keith Howard 

on Google

2 months ago

BEWARE After my car being totaled, the charge to come retrieve my device was $236. I had just paid for two months 9 days prior. They do not refund partial months. I tried for weeks to contact the refund department, they would not return my call. I finally discovered a way to apply online for a partial refund of the two months I paid for. They issued me an account credit for 1 month. Since this was such an impossible situation, I decided to go with another provider. In order to get a refund for an account credit, you have to ... read more

Michael Miller 

on Google

3 years ago

I had no idea where to begin with the constant issues I have with my local branch of the Smart start company. I don't know where to begin so I am not even going to start. 

Alex Brown 

on Google

3 years ago

Let's face it: you're not in the best place in your life if you have to come here. The folks who work here have to deal with a lot of frustrated, unhappy people, but I've always been treated with the utmost respect and helpful attitude. I read some seriously troubling reviews before I first came here (presumably from people who didn't play by the rules--rules that are set by the state, mind you), but my experience has been professional and issue-free. It's hard to "recommend" given the context, but I'm grateful the people at... read more

tia robinson 

on Google

4 years ago

thus far ive been a client 3 months . the guy doing the install will give yoiu some good tips so listen. so far no violations. only hiccup was taking my to hickory for calibration. nobodys fault hue to their local office flooding really but it did make for a stressful few days ax my svc lockout was now on i just begrudgingly made the trip. im seeing where there is an office now ar 12 glenn willow dr unit 52 arden nc 28704.. good tech and customer service is always what it what it is . slow but efficient. im happy they have y... read more

Risen From Ashes 

on Google

4 years ago

Unless you want to go to Hendersonville or Arden, this place has a monopoly on your interlock device options. And they act like it. It's a "they don't need you, you need them" kind of business and that's how they treat you as a customer. They get the job done I guess and seemingly do so without damaging your vehicle. It'd be nice if they had some competition to compare them to, or at least had access to a waiting room/bathroom that was open to the customers keeping them in business instead of having to wait out in your car a... read more