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sleepmed
- Healthcare
- Kennesaw, GA
About this business
Location details
1000 Cobb Pl Blvd NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Extremely poor customer service for ordering supplies. Not sure if the Better Business Bureau is aware of these business practices, especially dealing with medical supplies.
I have been trying to get equipment for four months. They never answer the phone. Let me repeat that, they never answer the phone. Almost always goes to phonemail in Kennesaw, GA. Andy they never, let me repeat again, never return a call on the same day or the following business day. I laugh whenever I get that stupid message. It feels like the old days dealing with the Army and other bueracracies. They finally did send the equipment and it was for an entirely different machine. They deal with Medicare (which should tell you... read more
Was seen by an in network MD who I asumed used in an in network DME provider since I picked up the equipment at his office but that was not the case. Nor was I ever advised that they were out of network. Now I am getting these high dollar bills because they are not in network with my insurance. When I spoke to the representative she was not helpful at all and just kept telling me that I owed the charges. I let her know I was not paying out of network fees and I would be bringing the equipment back. Very Very dissatisfied cus... read more
Extremely poor customer service. I've left 3 voicemails for my account rep over the course of 24 hours and each remain unreturned. My next call will be to the supervising manager.
Did this retail store have reasonable prices? Yes
Were you able to get all of your questions answered while you were at this retail store? Some were answered Did this retail store have reasonable prices? They were decent, but not very affordable Did the staff at this retail store pressure you to purchase any unnecessary products during your visit? No, my decisions were always respected Would you refer this retail store to a family member or friend? Yes Was the staff at this retail store friendly? Yes
Did the staff make you feel uncomfortable when you called with questions or concerns? Absolutely! They made me feel like my questions and concerns were stupid Does this provider remember you by name? No, and they don't make an effort to even try Did this provider seem irritated to be working with you? Definitely, they seemed irritated to work with anyone Does this provider adhere to the customer is always right policy? Absolutely not!! They never listen to customers complaints and argue with them Did they follow up with you ... read more
Frequently asked questions about sleepmed
How is sleepmed rated?
sleepmed has a 1.7 star rating with 28 reviews.
When is sleepmed open?
sleepmed is closed now. It will open at 9:00 a.m.
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