Sleep Number

Michiel Majors 

on Google

4 months ago

I would have given Sleep Number 5 stars if you had asked me a week ago. Unfortunately, after going through their warranty process, my experience has completely changed. For a product that costs thousands of dollars, having to pay out-of-pocket for a major component failure after 18 months and handle the repair yourself is unacceptable. While the adjustable features are nice, the warranty and service experience have been incredibly disappointing. Save your money and consider other options. 

J. K. Gavin Shumate MD 

on Google

6 months ago

Aster was responsive, knowledgeable, and friendly. They patiently showed us a number of different beds, answered our questions, and even reached out after the sale(s) to make sure we were taken care of! 

Bob Henderson 

on Google

8 months ago

I am an advocate for a frail 80 yo woman that just had heart surgery . She needed an adjustable bed. I suggested Sleep Number due to my 15 year experience with my Sleep Number bed. The whole buying experience was GREAT from me going down to the store for info, the sales people guidance with her over the phone (no up sales), the rush they put on the order - they moved delivery up by 2 weeks during the holiday sales - and the installation of the bed. They kept her informed like they actually cared, all along the way. Bottom li... read more

Alexandra Jackson 

on Google

9 months ago

I’ve been coming to sleep number for some years now. I’ve bought several sheet sets and have always been told that you can exchange them for ANY rip or tear for up to one year after purchase. Today I tried to exchange my sheets that I had purchased over the summer. When I came in and said that my dog had accidentally torn the sheets with his nail while he got the zoomies, I was told “the warranty doesn’t cover that” and had to purchase another set. Mind you, I’ve exchanged my sheets before for this exact reason! I will proba... read more

GuateFit 

on Google

9 months ago

Just wanted to give a huge shoutout to Ali (store manager) and Alex (sales representative) for going above and beyond to help me get the best bed I could’ve imagined! 🛏️ Not gonna lie, customer service messed up big time, they cancelled my order and almost made me lose a big discount I got when I first purchased the bed. But Ali completely stepped up, took ownership, and helped me through every step to fix the issue. Even though the store itself hadn’t made any mistake, he still made it right, calling his higher-ups to make... read more