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Sims Family Air and Heat
- Contractors
- Longview, TX
About this business
We are a local, family-owned HVAC business. The owner, Alan Sims, is a second generation HVAC tradesman, and has worked throughout the greater Longview area and the rest of Texas for the last 20 years, alongside his father, Bob Sims ( All Tex AC and Heat). We recently started Sims Family Air and Heat in order to service the East Texas area, and we are excited to serve all of your heating and cooling needs. We pride ourselves on knowledge, fair pricing, and, most importantly, customer service. We work on commercial, new const... read more
Location details
605 Avenue B Suite 101, Longview, TX, 75604, United States
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This was the absolute worst service I have ever received. I called the company a month ago a guy came out looked at the issue stated he needed to order a part. Never returned nor were any of my phone call inquiries answered. A month later, my heat went out and I was charged for another service call and still had to wait 3 days for the same part that was needed a month prior. Worst service EVER!! Do not use this company the ONLY reason I did not switch was due to warranty.
Amazing service! Travis was professional and incredibly helpful!
I had a unit installed by this company. Not only we’re they quick and efficient, but they are very knowledgeable about what I need for the space. Travis explained everything to us and told us we actually needed a smaller unit than we thought. I have a second older unit that he diagnosed the problem over the phone and had it fixed in minutes! I’ll never use anyone else !!!
WARNING DO NOT HIRE! The owner and employees do not understand the equipment they are selling. When you run into a problem, they will not use the manual provided by the manufacturer to figure it out. Instead, they will do ANYTHING to avoid properly repairing it. I had to ask for a refund to hire someone to fix their mistakes. Travis is a terrible HVAC tech! He doesn't deserve his license or the paper it's printed on!
Our AC unit is over 20 years old and Sims Family Air was able to make repairs. I recommend them for any AC service needed.
Frequently asked questions about Sims Family Air and Heat
How is Sims Family Air and Heat rated?
Sims Family Air and Heat has a 3.9 star rating with 14 reviews.
When is Sims Family Air and Heat open?
Sims Family Air and Heat is open now. It is open 24/7.
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