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Silverbrook Apartments
- Apartments
- Grand Prairie, TX
About this business
At Silverbrook Apartment Homes, in beautiful Grand Prairie, Texas, we are committed to raising the bar in service excellence and setting a whole new standard in apartment living.
Location details
2934 Alouette Dr, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible Communication I lived here for 2 years. I gave the required 60 day notice yet they continued to hound about renewal. Get to the final month, which was not a full month, yet they did not adjust the rent due. Can never get replies to calls emails or even texts.
DO NOT MOVE IN Management will not solve your issues. They will never answer your calls/voicemails. Infestation of roaches, pest control never comes. Disgusting common areas.
Absolutely horrible place to live! I have refrained for many months from making a public comment regarding this property in hopes that things would change. Needless to say, they have not. I signed my lease 2/21/2022, several days after I was supposed to had signed my lease for move-in due to computer issues and from what I was told my unit was not ready due to the housekeeper needing to clean the unit and new flooring was being laid in the unit. Upon actually moving in, the flooring was peeling, clearly not new, and there wa... read more
Don't do it! Get ready for a long read if you want to know how things actually are here. I have been living at this apartment for less than a year and I already hate it. You have to call the office multiple times to maybe get an answer. The apartments definitely get the "landlord special" in that there is paint on the edges of carpet and floors and outlets not installed correctly...super cheap fixes everywhere you look. They also have a contract with dynamix towing. The towing company drives around checking cars for any litt... read more
Don’t recommend Unfortunately I did not have a good impression with these apartments. Last month I applied with my rommie for an available apartment which I went to the link to start the process but the link only let me fill in the information of 1 person to whom I went to ask for help via mail and phone which they never helped me. They contacted me to report that my information was missing and I repeated the problem I had. The staff with a rude attitude told me that if I could enter it was my problem, I told her that I had ... read more
Business response:
I'm sorry for any bumps in the application process and apologize you're unhappy with the way we've handled your concerns. We will use this review as a learning opportunity moving forward, but I also encourage you to contact me if you'd like to talk through this together. I'd be glad to have a conversation and assist however I can. Thank you, Jane - Property Manager - (972) 988-3206
Exorbitant prices The property is relatively safe, with hardly any reports of burglary or theft. However, the Management was recently replaced with a ruthless one, specializing in charging exorbitant rates for Apartments this old. This is a 'heads-up' for you.
Dishonest management You've been warned. Quoted me 1 price but sent me a lease for a different unit that was over $100 more
I have lived here for almost 12years and I haven’t had any major issues. Staff has been nice and friendly. Maintenance has been good at fixing things in a timely manner. Here lately the property is starting to loo trashy because there are so many kids now and they keep the area I’m in with trash all over the ground., sometimes in front of my walkway to the stairs I use. I’m on the end and the only people that should be using the stairs are anyone coming to my apartment. I feel No children should be running up or hanging... read more
Verified Renter It's a nice apartment. And the management is ready to help
Frequently asked questions about Silverbrook Apartments
How is Silverbrook Apartments rated?
Silverbrook Apartments has a 3.3 star rating with 863 reviews.
When is Silverbrook Apartments open?
Silverbrook Apartments is open now. It will close at 6:00 p.m.
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