This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Shinola
- Business Services
- Detroit, MI
About this business
Location details
485 W Milwaukee St, Detroit, MI, 48202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Didn't repair my watch or exchange the new band I had bought for the other colour. Very poor service
RecommendedLove the brand and what it represents! I loved the new 🤍shaped earings, and received them for a gift. I was a little disappointed that they were a lot smaller than pictured, and that you can't see the branding on them. For the price I think they could have been a little bigger. Would love to rep Detroit in Texas where the branding was visible. Would love to see a larger version made!
Just want to say that I had an incredible customer service experience with Yusef. He was friendly, understanding, professional and he was able to deliver on his promises. My experience in working with him (and by in large, Shinola) has not only retained me as a customer but I have raved about the products AND service that Shinola offers. Thank you Yusef for taking care of me and making me feel like a valued part of the Shinola family. —-David
Business response:
Thank you for sharing this David! We're very happy to hear it. 🖤
Recently, due to Pandemic, my local jeweler was closed. My Shinola watch needed a new battery. So... I tried to replace it myself. Not a good plan. I had no problem accessing the battery and removing it. But when I went to install the new battery, I didn’t realize that there was a very small brass tab and apparently, it broke off. The kind and good people at Shinola fixed it in about two weeks from the time I shipped it to them and they shipped it back! Great job, great service and I can’t thank them enough. Shinola Watches ... read more
Incredible shopping experience in Plano, TX. Natashia B. was incredibly kind, attentive, and intuitive. Every detail of every product and service was well tailored and high quality.
I love my Shinola watches but I wish you would offer the option of a larger band when you purchase a new watch without having to pay an additional fee.
I have some watches. I bought the fabric watchband, wore it (along with one of my watches) during construction work for over two years. It got very dirty. I just washed it in the washing mahine. It looks brand new. Very pleased.
Way to go Shinola! We ordered a replacement watch band and were surprised to receive a hand written note and a replacement band complete with the tools needed to change the band - beautifully packaged and made in the U.S.A.! Thank you for minding the details and your amazing service!
Just received my Runwell watch and I love it great product happy customer!
Frequently asked questions about Shinola
How is Shinola rated?
Shinola has a 4.4 star rating with 335 reviews.
When is Shinola open?
Shinola is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com