Sheraton Metairie - New Orleans Hotel

Kevin H. 

on Google

3 days ago

Have stayed here 3 times. Lobby is nice. Staff are helpful. Parking is convenient. Bar service & food are good. Unfortunately, re-entry from a stairwell is difficult, as the room keys don't work on the door locks. Also, the last time I stayed, it became apparent the following day that the room had bedbugs. 

The Prickly Passport 

on Google

3 days ago

🏨 As a loyal Marriott Elite member, I’ve stayed at plenty of properties—but this Sheraton made me wonder if I’d accidentally walked into a hotel-themed escape room. Spoiler alert: I did not escape refreshed. Let’s start with the warm welcome. Or should I say… arctic indifference? Not a single greeting. Not a “hello,” not a “good evening,” not even the signature forced hotel smile. Just the kind of cold, dead-eyed stare that says, “If you vanished in the lobby, we wouldn’t notice.” Speaking of cold—literally. The thermostat ... read more

Govardhan Reddy 

on Google

4 days ago

Total service failure. They leave you stranded. Do not book through Super.com. I arrived at the hotel for a confirmed stay, only to be told there was no reservation in my name. The hotel was overbooked, and Super.com’s "support" was useless. They told me to book a different hotel out-of-pocket and promised a reimbursement, but now they are refusing to pay for the new hotel and only refunding the original, cheaper booking. I am stuck paying the difference for their mistake during peak travel season. Unreliable, dishonest, and... read more