Shelter Insurance - Rikki Casey

Cherry Manahan 

on Google

4 days ago

This insurance is reasonable, with the price but for the life of me, I can never speak with Rikki Casey! She's always either out of the office or on the other line. It's really frustrating when you have a question that the front desk has no idea. 

Scott Flaming 

on Google

a month ago

Follow up: Rikki has taken over my policy work and experience has been excellent since. Upgrading to 5 stars for the positive experience since. 

Amber Griggs 

on Google

a month ago

For the last decade, Rikki was really great to work with (even though Shelter rarely, if ever actually helped us out). With recent storms, we had an adjuster come out to look at our property. He gave us no warning that he was coming and refused to come back another time when our project manager with the roofing company could be here. When my husband reached out to Rikki to tell her how unprofessional the whole thing had been, she just told him that's how it is now. Just as unprofessional as her adjuster.... I wouldn't recomm... read more

Jacob Wright 

on Google

a year ago

This is one of the worst insurance companies you could possibly ever use. At every turn, they’re rude, unprofessional, dishonest, and frankly just purely unpleasant to deal with. From canceling our policy and still getting billed, to getting yelled at by their secretary, this has been one of the WORST experience my family and I have had with any insurance organization. I cannot strongly recommend enough to not use this company. This organization takes zero pride in their work, in their word, and above all else, their integri... read more