Sheehy Volkswagen of Hagerstown Service & Parts Department

B Trav 

on Google

3 weeks ago

Horrible shop, service advisors are good and professional but the service is atrocious, had my oil changed and car returned to me, stopped at the store on the way home and noticed a pool of oil under the car and had to go back. Who does an oil change and doesn't check for leaks? Amateurs, that's who, not technicians. Also had a major repair $3K plus, and just outside of warranty started having issues, another mark of a bad shop, no interest in working with me to rectify the problem. If I could give them a quarter star I woul... read more

Kristi Clippinger 

on Google

5 months ago

Going to start out saying our service advisor, Gerald, was very pleasant to deal with as well as the loaner coordinator Frank. That's about where it ends. We took our car in for a severe misfire. It was put down for a check engine light and all they did was plug in to a code reader and saw a code for a turbo. They used our entire extended warranty on that and we still had to pay $750 out of pocket. Called us and told us it was fixed and I asked if they test drove it before we signed paperwork. They clearly did not as it star... read more

spikeiscool 2015 

on Google

a year ago

all the repairs they made didn’t work, but they claim on their mothers grave they did (they don’t) so they won’t replace them under warranty, then proceeded to mess my car up so badly it leaks coolant. This should not be a Volkswagen certified place. Do not visit at all costs Edit: they also broke my engine cover when taking it off, and tried to hide it by not giving it back. When they gave it back, they did not mention it was broken. Weeks later when I try and reinstall it, i realize it’s broken 

J G 

on Google

a year ago

My airbag was recalled so I made an appointment to get it serviced… the service itself was great and I am glad to have a new airbag but if you need something serviced just go somewhere else. After my appointment I was bombarded with text messages from them as well as a text containing an appraisal estimate and photos of damage on my car which I’m pretty sure I did not authorize. I had to wait at the dealership and knowing that they were examining my car while I was waiting to get the airbag replaced is so irritating. Again, ... read more