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Sheehy Volkswagen of Hagerstown Service & Parts Department
- Automotive
- Hagerstown, MD
About this business
Location details
10310 Auto Pl, Hagerstown, MD, 21740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My experience was nearly a year ago(8/4/2025), but I have learned information recently that sheehy was at fault. While completing TSB 38G3 TCM update, sheehy did not follow procedure to pull a fuse to prevent permanently damaging the battery. This caused my vehicle to die after returning home, and although they did replace my battery for free(with a 2023 date code one? so maybe they lied about that), I lost an entire afternoon to them "looking around" for something that was literally in the TSB they were performing. And befo... read more
Interesting how a small oil leak would require a $3,100.00 repair. Received a text after picking up my 2022 Atlas with 65,000 miles that they are interested in purchasing it back! I'm totally thinking they have a scam going on with charging astronomical fees for a repair so that you'll trade your vehicle. On the trip home, my oil started to really leak so I had to add more oil. Apparently, while they had the vehicle, it added more damage to the leak. Still charged me over $200 for just looking at the leak. Taking it to anoth... read more
Horrible shop, service advisors are good and professional but the service is atrocious, had my oil changed and car returned to me, stopped at the store on the way home and noticed a pool of oil under the car and had to go back. Who does an oil change and doesn't check for leaks? Amateurs, that's who, not technicians. Also had a major repair $3K plus, and just outside of warranty started having issues, another mark of a bad shop, no interest in working with me to rectify the problem. If I could give them a quarter star I woul... read more
Going to start out saying our service advisor, Gerald, was very pleasant to deal with as well as the loaner coordinator Frank. That's about where it ends. We took our car in for a severe misfire. It was put down for a check engine light and all they did was plug in to a code reader and saw a code for a turbo. They used our entire extended warranty on that and we still had to pay $750 out of pocket. Called us and told us it was fixed and I asked if they test drove it before we signed paperwork. They clearly did not as it star... read more
all the repairs they made didn’t work, but they claim on their mothers grave they did (they don’t) so they won’t replace them under warranty, then proceeded to mess my car up so badly it leaks coolant. This should not be a Volkswagen certified place. Do not visit at all costs Edit: they also broke my engine cover when taking it off, and tried to hide it by not giving it back. When they gave it back, they did not mention it was broken. Weeks later when I try and reinstall it, i realize it’s broken
Frequently asked questions about Sheehy Volkswagen of Hagerstown Service & Parts Department
How is Sheehy Volkswagen of Hagerstown Service & Parts Department rated?
Sheehy Volkswagen of Hagerstown Service & Parts Department has a 1.7 star rating with 11 reviews.
When is Sheehy Volkswagen of Hagerstown Service & Parts Department open?
Sheehy Volkswagen of Hagerstown Service & Parts Department is open now. It will close at 5:30 p.m.
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