Shared Knowledge Technical Solutions

Norma Thomas 

on Google

3 weeks ago

I was using a very old computer with windows 10 and couldn't up-grade it to windows 11 to file my taxes. I purchased a new computer and called Jerry with Shared Knowledge to set up and transfer data. He did it promptly and the bill was less than his estimate! I will call him again if I need service. 

Bobbi Andes 

on Google

a month ago

I felt so helpless when, after decades of figuring out how to do the things I need on a laptop, everything was just too complicated to do on my own. A google search helped me find Shared Knowledge / Jerry Hickman. He had good reviews so we gave him a call. He patiently helped us get our church and private computers upgraded from Windows 10 to 11 and much more. His wisdom steered us through the minefield of change. Jerry is honest and multi-faceted in the computer world and has a fair price structure. He is highly recommended... read more

Kevin Creany 

on Google

4 months ago

Once again Jerry saves us! Purchased a laptop and just as it went out of warranty it became unusable...black screen, wouldn't come up and run. I spent a week contacting Best Buy (where it was purchased) and Lenovo (who produced it) and got NOTHING! The fixes they offered I had already run through myself. I took the laptop to Jerry, and he had it up and running in less than 30 minutes. The best thing is I can write this review on the laptop Best Buy and Lenovo turned their back on. Thanks Jerry!! 

Roger Ernst 

on Google

6 months ago

When I have computer problems I immediately think “CALL JERRY” of Shared Knowledge Technical Solutions. In the 20-years I have known Jerry, no problem is too big that Jerry cannot whip down to a manageable size to fix. When I moved back to Richmond, VA from Winchester, VA, I was panicking, thinking I would have to leave Jerry behind; however, to my pleasant surprise I did not have to. Even though I am 150 miles from Jerry, I am as close to Jerry as if he was in my office. Today was no different. I had a computer problem whic... read more

Barbara Quast 

on Google

7 months ago

As a small interior design firm owner, Jerry Hickman of Shared Knowledge serves as my IT department. He is always responsive and professional in a timely manner, which is so important to a small business owner. In addition, he is very patient and takes the time to make sure he explains things in a way I can grasp. I highly recommend him to anyone who needs computer help of any kind.