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Shadow Lake Apartments
- Apartments
- Little Rock, AR
About this business
Location details
13111 W Markham St, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Management The apartment I stay in has been pretty bad with issues over the last 4 years (the complex is pretty old). I moved in February of 2020, but what makes me give 5 stars is how the owners and management have been attentive, understanding, professional and kind when it comes to my needs with whatever issue. Not only that but they have been working diligently to renovate the older unit to be like new againI That says a lot to me as a tenant and is why I have been here going on 5 years and just renewed my lease again.
Verified Renter I enjoy being a resident at muse. The staff is so nice however the maintenance staff could be better. I usually have issues with my heater and other things but they take time to get it done and check it later.
Business response:
It's been a pleasure having you at Muse! Thank you for the compliments. Please reach out if you ever need anything from our team! We'd be happy to chat with you about any pending maintenance concerns.
Verified Renter The front office staff is friendly but the property has been facing quite a bit of breaking into of the mailbox and gym equipment stolen/missing-without any replacements being made. It took a long while for the mailbox repairs, even the local USPS refused to hold onto the resident mail after a point-it was quite an inconvenience.
Business response:
Thank you for your feedback. We take your concerns seriously and encourage you to share them with our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com. We appreciate your residency and hope we can improve your stay!
Verified Renter 2.5 hours before I moved in, they said my unit wasn't ready and I'd need to switch to another unit, that was over $100 more than the one I signed a lease for. Then I was told there was additional monies to be paid, which could Only be paid by money order. They sent me the wrong lease, which was for 18 months after I asked for 12 months. Additional documentation needed signing. I was told next months needed to be paid up front because of the "after the 25" rule, yet I moved in before the 25th. I had to locate ... read more
Business response:
We're so sorry to hear about the miscommunications that occurred during your move-in. Please reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to continue assisting you with your new home. Customer care is a top priority for our team, so we look forward to providing you with our standard 5-star care during your stay. We hope to speak with you soon!
Verified Renter Very happy. Its pretty quiet where I stay. Clean, quiet neighbors, Office staff and maintenance are very kind and understanding. Love the view and sound of the pond, and the different birds that come around is a plus for me. Having a balcony is great.
Business response:
Your kind feedback means the world! We're proud to provide an exceptional home for our Muse residents. Please do not hesitate to reach out if you ever need anything for your home!
Verified Renter The experience was so warm felt and inviting I truly love and like the surrounding apartments and everything about the muse thanks so much you guys rock
Business response:
Thank you kindly! It's been a pleasure assisting you at Muse! Please feel free to reach out if you need further assistance from our team.
Verified Renter I have recently moved in and everything is perfect. The process was very easy and the office staff was prompt and friendly to answer any questions. The apartment itself has been renewed and is very homey and roomy. Everything has been great so far!
Business response:
Welcome home! We're delighted you chose to become a new resident of Muse. Thanks so much for kindly sharing the 5-star experience you've had so far! Please reach out anytime during your stay.
Verified Renter This apartment is horrible and over priced the mail boxes got broken into The women at the front desk seem nice but don't actually care about the tenants or this apartment Once my lease is up I will not be staying here.
Business response:
We're sorry you feel this way! Our team is absolutely dedicated to providing an exceptional home for our residents. We'd appreciate an opportunity to work with you personally to address these concerns, so please contact our Customer Cares Line at (877) 385?1878 or CustomerService@druckerandfalk.com. We hope to speak with you soon, thank you.
Verified Renter I'm enjoying my stay at muse, but I wish the pool didn't close as soon as the school started because the weather is still very hot and the pool can be used.
Business response:
Hi there! Thanks for sharing your great rating with us! We appreciate your feedback regarding our community pool. Give us a call to discuss further!
Frequently asked questions about Shadow Lake Apartments
How is Shadow Lake Apartments rated?
Shadow Lake Apartments has a 3.4 star rating with 264 reviews.
When is Shadow Lake Apartments open?
Shadow Lake Apartments is open now. It will close at 5:30 p.m.
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