This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Shadow Lake Apartments
- Apartments
- Little Rock, AR
About this business
Location details
13111 W Markham St, Little Rock, AR, 72211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Verified Renter The location is super convenient, it's in a busy part of the city but tucked away nicely in a quiet spot, where everything is still a stones throw away. The management is generally responsive, especially when it comes to maintenance requests. My only suggestion would be to improve the utility closet, where the water heater and HVAC are, with a small wall or enclosure that acts as a containment area, preventing water from leaking and spreading and causing damage to the apartment.
Business response:
Hi there! It's nice to know you're enjoying your time at Muse. Your residency has been greatly valued! Please give us a call to chat about your ideas regarding our utility closets. We'd be happy to hear from you!
Verified Renter Awesome place to live. It’s very quiet and clean. It’s also close to a lot of places to eat and shop. There are even churches just walking distance away.
Business response:
We're thrilled to hear you're loving Muse! It's been a pleasure having you as a resident. Feel free to connect with our team anytime during your stay!
Verified Renter This is a very nice complex with a kind and warm environment. Nice and welcoming neighbors. There are great amenities and a very helpful staff waiting to help with anything you need.
Business response:
We're so glad to hear you're loving your time at Muse! Thanks so much for complimenting our team and community. Please reach out anytime for assistance with your home!
Verified Renter This has not been the best experience. From the horrible move in process, the constant pest issue, unleashed pets, maintenance crew in my apartment without consent and late night renovations in the unit above me. I hope this community improves
Verified Renter So far Moving in & getting approved was a quick and easy process. I Love my unit , I’ve only been here a week but so far I’m very satisfied!
Business response:
Thanks for sharing! We're delighted to have you as a new resident of Muse! Welcome home, please feel free to contact our team if you need any assistance during your stay.
Management The apartment I stay in has been pretty bad with issues over the last 4 years (the complex is pretty old). I moved in February of 2020, but what makes me give 5 stars is how the owners and management have been attentive, understanding, professional and kind when it comes to my needs with whatever issue. Not only that but they have been working diligently to renovate the older unit to be like new againI That says a lot to me as a tenant and is why I have been here going on 5 years and just renewed my lease again.
Verified Renter I enjoy being a resident at muse. The staff is so nice however the maintenance staff could be better. I usually have issues with my heater and other things but they take time to get it done and check it later.
Business response:
It's been a pleasure having you at Muse! Thank you for the compliments. Please reach out if you ever need anything from our team! We'd be happy to chat with you about any pending maintenance concerns.
Verified Renter The front office staff is friendly but the property has been facing quite a bit of breaking into of the mailbox and gym equipment stolen/missing-without any replacements being made. It took a long while for the mailbox repairs, even the local USPS refused to hold onto the resident mail after a point-it was quite an inconvenience.
Business response:
Thank you for your feedback. We take your concerns seriously and encourage you to share them with our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com. We appreciate your residency and hope we can improve your stay!
Verified Renter 2.5 hours before I moved in, they said my unit wasn't ready and I'd need to switch to another unit, that was over $100 more than the one I signed a lease for. Then I was told there was additional monies to be paid, which could Only be paid by money order. They sent me the wrong lease, which was for 18 months after I asked for 12 months. Additional documentation needed signing. I was told next months needed to be paid up front because of the "after the 25" rule, yet I moved in before the 25th. I had to locate ... read more
Business response:
We're so sorry to hear about the miscommunications that occurred during your move-in. Please reach out to our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com and we'd be happy to continue assisting you with your new home. Customer care is a top priority for our team, so we look forward to providing you with our standard 5-star care during your stay. We hope to speak with you soon!
Frequently asked questions about Shadow Lake Apartments
How is Shadow Lake Apartments rated?
Shadow Lake Apartments has a 3.5 star rating with 294 reviews.
When is Shadow Lake Apartments open?
Shadow Lake Apartments is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com