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SHADES BY MIA CASA
- Home Services
- Miami Beach, FL
About this business
Location details
220 71st St, Miami Beach, FL, 33141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What a nightmare! I spent thousands of dollars on what I thought would be high-quality custom draperies, but they look cheap and were installed crooked. The installer clearly didn’t know what he was doing, leaving holes in my wall and refusing to clean up afterward. When I complained, the store acted like it wasn’t their problem. For the price I paid, I could have bought something better at a big box store.
Very disappointed with this place. The staff are unprofessional and unorganized. They lost my order twice, kept giving me different stories about where it was, and after waiting months, I finally got the wrong color. When I asked for a replacement, they told me it would take another 6 weeks! I ended up canceling, but they still charged me a “restocking fee” for a mistake that was 100% theirs.
I honestly regret ever stepping foot in this store. The sales staff seemed friendly at first, but once they got my payment, they completely stopped caring. My blinds were supposed to arrive in 4 weeks, but I didn’t receive them until almost 10 weeks later, and only after I kept chasing them down. When they finally came, the packaging was damaged, and the blinds had scratches all over them. Their so-called “manager” refused to take responsibility and told me I should just “live with it.” Never again.
The worst customer service I’ve encountered in a long time. I went in for simple roller shades, but the salesperson kept trying to upsell me on more expensive products. When I finally placed my order, they messed it up completely and ordered the wrong style. Instead of fixing their mistake, they wanted to charge me extra to reorder. That’s not customer service, that’s a scam.
I should have listened to the other negative reviews before choosing this company. Their process is a mess from start to finish. The consultation felt rushed, the order was delayed without notice, and the installation was sloppy. The curtains don’t even close properly, and the quality is nowhere near what I expected. When I asked about a refund, they gave me the runaround. Very unprofessional and frustrating.
Frequently asked questions about SHADES BY MIA CASA
How is SHADES BY MIA CASA rated?
SHADES BY MIA CASA has a 4.8 star rating with 186 reviews.
When is SHADES BY MIA CASA open?
SHADES BY MIA CASA is open now. It will close at 8:00 p.m.
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