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Sewell Appliance
- Home Improvements
- Sandy Springs, GA
About this business
About Sewell Appliance is the oldest family owned company in Sandy Springs Ga. Charlie Sewell started the company in 1962, and with the help of his two son's, Andy & Stan they have become one of the most respected Appliance Dealers in the Southeast.
Location details
7455 Trowbridge Rd. NE, Sandy Springs, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am beyond surprised how this place has anything higher than a one star rating. The only bright spot has been their installations techs. They have been polite and seem to take their role and responsibilities serious. The same cannot be said for the sales team. Unresponsive is a sever understatement when it comes to communicating. A person can only be told," we will call you back" so many times before it looses all meaning. After waiting three months on a microwave, the techs showed up to do an install. There was not a singl... read more
Business response:
Hi Josh, We sincerely apologize for your unsatisfactory experience with Sewell. We do stand by our work and upon our discussion via phone, we take full responsibility of the miscommunication and apologize for the incorrect contact information we had in our system. Again, we are sorry for the frustration and inconvenience we know this has caused. Thanks
RecommendedI am so grateful to Sewell for having the appliances of my dreams in stock, and keeping them for me until I was ready for installation- reliable, prompt delivery, flawless installation!
Business response:
Carol, Thank you so much for the kind review! We are very gracious that you chose Sewell Appliance and appreciate your thoughtful remarks. We look forward to the chance of serving you again soon!
We remodeled our kitchen in 2017 and purchased all our appliances from this Sewell. We thought the experience would be better than a big box store. We were wrong! We have had issues with our refrigerator since May (3 months) and have received no support. We are not asking that they repair the product free. We just want some assistance with determining the correct parts and getting a reliable repair person. They sent us to a third party that then charged us $70 to order incorrect parts. We still have a broken refrigerator!! I... read more
Business response:
Hi Anita. We understand your frustration and sincerely apologize for any inconvenience caused. We have gone through several measures to make sure that you receive the experience that you deserve and hope that, after discussing yesterday, you appreciate our efforts in making this situation better. Thank you for your review!
Butch is amazing! I was able to get everything ordered and delivered painlessly. He even got me in touch with some great installers at the last minute when my contractor ran into issues installing the integrated fridge and induction cooktop. I would do business with Sewell again. Very responsive and great customer service.
The original owners sold the company a few years ago and the customer service has done a 180. Spend your money elsewhere.
Business response:
We are sorry you feel this way. We pride ourselves on taking care of our customers and it sounds like you have been let down. I have sent this to our manager and your sales person and asked them to try to make it right for you if they can. Please feel free to contact us directly.
Frequently asked questions about Sewell Appliance
How is Sewell Appliance rated?
Sewell Appliance has a 4.6 star rating with 21 reviews.
When is Sewell Appliance open?
Sewell Appliance is closed now. It will open at 8:00 a.m.
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