Seville Classics Inc

James S 

on BBB

2 years ago

I purchased a 3 tier steel storage bin from **** club. During assembly a poorly done spot weld comes off of one side of the middle bin. The package instructions state to contact the manufacturer, which I do on the same day. This was weeks ago with no response at all. Meanwhile the thing is in pieces waiting for a replacement that never came. I needed this thing the day I bought it. Thank you Seville classics for ignoring my request and your terribly poor tack welds. 

Casey H 

on BBB

3 years ago

I placed a $2000.00 order for Universal Studios through Amazon. They took my money and never delivered. Can't get a response. Stay away 

Amit B 

on BBB

4 years ago

Unfortunately, I ordered a standing desk from Seville Classics. I called them to know the status of the order, They mentioned that it would be shipped out in couple of weeks. I decided to cancel the order. I have called them atleast 10 times and have been put through hours on hold, still the order is not cancelled nor am I refunded. I decided to dispute the transaction with the payment service. Hopefully I will get a refund. This company is such a sham and the worst possible customer service. Does not deserve even a single s... read more

Virginia G 

on BBB

5 years ago

Received a defective product (tower fan), which was purchased through Amazon. The buttons on the fan stopped working (although the detachable remote still worked) after the return period for Amazon ended. Therefore, I had to go through Seville's customer service process to get some sort of remedy through their one-year warranty. Seville's customer service is absolutely TERRIBLE. I was told that the only way I could get a replacement was to cut the power cord to the device and send a photo of the inoperable device to their cu... read more

Nabil K 

on BBB

5 years ago

I noticed that all the negative reviews are post COVID-19 shutdown when the carriers (UPS and Fedex) had trouble picking up and delivering the demand in online ordering (after all the stores shut down). Seville Classics is a reputable business with an A+ rating. Family owned and operated for over 40 years. They stand behind their products and ship on-time (under normal circumstances - excludes once in a century pandemics). 5 star company selling 5 star products. 

vjthomas007 

on BBB

5 years ago

I had the same experience as Valerie R relates. Seville was quick to charge the card and very slow to respond to questions as to delivery date. I could not get a straight answer and ultimately cancelled the order as months had elapsed. I receive email documentation that the order had been cancelled only to receive the order the following week!! Are you kidding? In the interim, I had purchased the workstation at a walmart and now I am left with 2. I like the design of the workstation but the companies customer service program... read more

Raj 

on BBB

5 years ago

Placed an order 5/25. Charged my card same day but no information on shipping even after two weeks. Customer service is terrible. No one responds and all we get is a shipping label tracking number after several emails and calls where a shipment was never sent. Victor Pan the customer service person just replied with a tracking number which doesn't have any shipment. They never mentioned on their site that the orders will take an estimated shipping time. Avoid ordering anything from them. 

Valerie R 

on BBB

5 years ago

I placed an order on April 6, 2020. Today is 4/22/2020. This has been so frustrating. They have terrible customer service. Victor Pan and other associates kept telling me it will ship "tomorrow" but tomorrow never came. I was told something different each time I called: it was sent, being processed, provided with tracking showing it was sent and now never sent but will be tomorrow. They were quick to charge my card but never showed any concern or care about the order. Unfortunately, I had to give one star but actual would ha... read more