SERVPRO of South Bend, NE and SERVPRO of W. St. Joseph County

Jean R 

on BBB

6 months ago

This particular franchise did remediation for us after a hurricane in 2024 in *******. They were very aggressive in getting a contract signed but after the ink dried, we found communication, cooperation and service to be very poor. They did not treat our personal items with care; they also severely man handled and mangled our Kenmore wall oven during removal. They denied any responsibility for its mangled condition and inoperability. Have several other instances of their slip shod service which also includes management's def... read more

cynthia s 

on BBB

a year ago

July 5,2023 water damage Called Servpro came out started making us feel they are in control knew how to handle it. *********************** in charge of team to dry out and tear out, unsupervised team during this time was given very little direction so they tore out way more than they should of in areas of the house that wasn't damaged by water.******************* in charge of pack out, pack out we disagreed some of the stuff that was thrown out especially when it wsan't in the rooms where water damage. Spet 16 tried to get s... read more

Dina N 

on BBB

4 years ago

Servpro was hired to respond to a water leak in my home. They damaged many large ticket items. Muddy foot prints on box springs, torn mattress that was drug through dirt. Tape directly on antiques. They also damaged wallpaper and my stair banister. Their insurance company is failing to answer any emails or calls. They lied at least 5 times during the process. It is bad enough when you have damage in your home to suffer above and beyond when the responding companies lies and damages your property. Please DO NOT use them.