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SERVPRO of Providence
- Fire Protection Services
- Providence, RI
About this business
In business for more than 20 years, Servpro of Providence is one of the leading disaster restoration companies in the United States. Based in Providence, R.I., it operates 1,500 national Servpfro franchises and is a vendor for services pertaining to insurance professionals, trade partners, and business owners. The company offers a suite of restoration services, including fir damage cleanup, electronic restoration, reconstruction, drying/dehumidification, water extraction, document drying, large loss recoveries, biohazard, cr... read more
Location details
1193 Broad St Suite A, Ste A, Providence, RI, 02905, United States
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They don't even deserve a 1 star rating. Per recommendation of our homeowners insurance claims examiner I had called ServPro to come assess the mitigation needed in our home due to smoke damage from an incomplete combustion/puffback from our oil fired furnace. March 16, 2022 **************************, a representative from ServPro came to our home to start the process. ** assured us that Servpro was well trained and equipped to handle the damages our home had sustained. With the ok to proceed from the insurance company, the... read more
In July ********************************************** the attic. Servpro was hired. Approx 3 months later, although mitigation was done, I started smelling mold upstairs. Servpro denied this and walked away. As time went on the smell got stronger. Fast forward almost 7 months later, the smell is stronger still and I have been sick due to mold exposure. I believe a thorough job was not done and mold has grown in the attic and coming into the house. I need Servpro to come back and finish what they started.
Business response:
********************* complaints where addressed. First we offered to reclean here HVAC system at no charge and she declined. I personally called ***************** and suggested she hire an Industrial Hygienist, after several calls, her adjuster and insurance carrier gave us the of to hire a third party Industrial Hygienist and that company was Occu-Health. Occu-Health went out and performed the testing in the areas of concern and entire HVAC system. There reports came back with no elevated findings of mold. That report was ... read more
terrible experience. i had servpro come in and do mold removal for me before the new year and they have ignored my attempts to have them complete the job and finish reconstruction of my only bathroom, guest bedroom and portion of my hallway. ************************* V.P. / Reconstruction Operations Manager is who My fiancee and I have been dealing with and have repeatedly been gas lighted by him in hopes of having the reconstruction of my interior home done. Numerous attempts at finding out where we stand/when can we have s... read more
RecommendedWe were surprised to learn that Servpro of Providence was assigned to do the Mitigation of our property in Houston, Texas. We met a delightful group of professionals who took to heart their duties. Frank, Leah and CJ took control of the situation and performed their job well. The brought in additional personnel, especially Andres who in turn became the commander in chief at the site. During the process they were extremely courteous with us as well as our neighbors. They respected our property, our neighbors and the community... read more
Business response:
Thank you, Alfredo! We appreciate you taking the time to leave us a review.
Quick timely response. We had an unfortunate leak from our dishwasher which severely damaged our wood floors. After removal of the damaged wood, ServPro appeared to remediate the remaining moisture. Professional and terrific staff including Frank, Ryan, and another staff person. Everyone was courteous and timely.
Professional team. They were not idle. Worked hard and efficient. Worked as a team. Team manager listened to client and explained things well
Business response:
Thank you, Bella!
The staff were promt, courteous and Dean had unfailing patience with my multitude of questions. All in all they helped make a miserable experience bearable.
We were dreading having to have major remediation work done the weekend before Christmas, but a tree fell on our house during a torrential rain storm so there was concern about mold. Servpro scheduled with us to come out on Saturday, December 19th to tear down some walls and some of the ceiling in the room that was affected by the tree. The crew that came did an amazing job. We appreciated the professionalism and efficiency that they exhibited throughout the process. We cannot say enough good things about all of those involv... read more
Business response:
Michelle, we greatly appreciate you taking the time during the holiday season to leave us a glowing review! We were honored to help you during your misfortune! Cheers to a tree-free 2021!
Response time was great from time I contacted insurance to the time I was contacted by company was within an hour Project manager Dean called and gave me time frame for crew to arrive and set up equipment Crew arrival was as planned explanation given re equipment and what to expect Project manager Dean was professional made return visit within 48 hours to check on progress Reviewed claim process number to call if any further Issues I would highly recommend using this company They are organized dependable responsive Dean was ... read more
Business response:
Thank you, Rita! We're so glad Dean and the team were able to help you! We appreciate your kind words and your business!
Frequently asked questions about SERVPRO of Providence
How is SERVPRO of Providence rated?
SERVPRO of Providence has a 4.6 star rating with 226 reviews.
When is SERVPRO of Providence open?
SERVPRO of Providence is open now. It is open 24/7.
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