SERVPRO of Grapevine/NE Tarrant Co.

Corey Speed 

on Google

3 weeks ago

This company has gone from disappointing to outright disgraceful. I have personally witnessed a SERVPRO Team Shaw employee smoking marijuana in uniform, climbing into a SERVPRO van, and driving off impaired. On more than one occasion, I have even seen him cause minor accidents after smoking, only to hop right back in and leave as if nothing happened. I reported this to management with a van license plate number and a detailed description of the worker. Others have filed similar complaints, which proves this is not an isolate... read more

Angela Graves 

on Google

4 months ago

This company was GREAT to work with after our tub leaked all over our floors and we needed restoration. Sean and his team were always on time, communicated clearly and were on top of every step. I really appreciate the company and Sean, they were fabulous to work with and I would highly recommend them if you are in need of water or fire restoration! 

J. V. 

on Google

4 months ago

Overall their service was great and very responsive the past few weeks. Quality of work was phenomenal once they were able to move forward from the insurance and they worked really quickly and smoothly. Only issue I had was the really tall bearded worker during the beginning process, I cant remember his name, but it was a shorter name, pete or reid, smelled like marijuana while working in my house. I am super sensitive to these smells and it triggered my allergies when I came back home, to each their own, but seemed very unp... read more

Kim Matlock 

on Google

6 months ago

Servpro was there the day after our house burned. They were efficient and excellent. We are so thankful for all they did for us. 

Murhaf Tassabhji 

on Google

8 months ago

Our furniture was ruined by the team who picked up and stored the furniture. The furniture was not packed and stored professionally as we were told. The person by the name of Eli doesn’t respond nor does he follow up. Very poor customer service and lack proper communication and avoid responsibility. Stay away from this company. Servpro, In response to your reply, 1) The deep cleaning you referenced was on done to the chairs not the couch, which we have asked to be done but the person you sent didn’t. 2) The 3rd part you have... read more