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Service Department at Ken Garff Volkswagen Gilbert
- Automotive
- Gilbert, AZ
About this business
Location details
1489 E Motorplex Loop, Gilbert, AZ, 85297, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The service department here overall is awful. First it's impossible to call them. The terrible phone system does not reach anyone in the service department. It just cycles back to the main menu. Advisors don't keep you updated on anything. I dropped my car off Thursday afternoon not expecting to hear back from them that day. I don't hear anything on Friday. So Saturday comes around. No answer on the phone. So I have to drive over an ask in person. They said they were backed up and won't look at my car until Monday!? So they ... read more
Always take my car there for maintenance really good customer service
Service done well. But no loaner to keep car for whole day. This was a routine oil change plus a recall item.
Overall good experiences with this dealership! Service managers are awesome. Actual service itself is variable. Sometimes it goes smooth - other times, sadly, not so well. After some fairly extensive climate control work needed on my 5 yr old car, this resulted in my finding broken plastic clips in the cabin, along with a number of misaligned trim panels. It's sad that most vehicles built today are fabricated with a "disposible" mindset. More disappointing though is finding evidence of rough "ham handed handling" of my high ... read more
Frequently asked questions about Service Department at Ken Garff Volkswagen Gilbert
How is Service Department at Ken Garff Volkswagen Gilbert rated?
Service Department at Ken Garff Volkswagen Gilbert has a 4.3 star rating with 445 reviews.
When is Service Department at Ken Garff Volkswagen Gilbert open?
Service Department at Ken Garff Volkswagen Gilbert is closed now. It will open tomorrow at 7:00 a.m.
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