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Service Department at Big Star Buick GMC
- Automotive
- Baytown, TX
About this business
You might expect a car company’s top priority to be cars, but not at Big Star Buick GMC. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Location details
4411 East Fwy, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Went in for an oil change and recall notice. Over the air recall failed and had to leave the vehicle until part could be ordered and replaced. Service manager (Chris Jack) made sure that I was given a loaner vehicle. Joe mora handled the oil change and tire rotation. Everything was handled properly and professional.
Tire rotation was part of oil change package on pickup truck. TIRES WERE NOT ROTATED! AGAIN!
Services were great
The experience that I had with Big Star Buick.G.M C was the worst experience I have ever had at a car dealership. From the time I dropped my vehicle off for repairs until the day I picked it up was the worst 21 days. No communications, no real updates and I got the feeling when I did speak with the service advisor that I was a bother. After working at a dealership for 32 years I hope that this is not how all dealership are going to be.
Frequently asked questions about Service Department at Big Star Buick GMC
How is Service Department at Big Star Buick GMC rated?
Service Department at Big Star Buick GMC has a 3.8 star rating with 216 reviews.
When is Service Department at Big Star Buick GMC open?
Service Department at Big Star Buick GMC is open now. It will close at 2:00 p.m.
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