Service Center at Lauderdale BMW of Pembroke Pines

Loze Fontaine 

on Google

2 weeks ago

I am extremely disappointed and upset with my experience at BMW of Pembroke Pines. I brought my vehicle to the dealership because I needed a key issue addressed. What started as a simple key-related problem has now turned into approximately $2300 in expenses, and I feel that I have been taken advantage of throughout this process. As a Black woman, I have felt extremely uncomfortable and intimidated during my interactions with the dealership. I feel that the way I have been spoken to and approached has made me feel powerles... read more

EDRIZIO DELACRUZ 

on Google

3 weeks ago

Pros : very nice location, great snacks, great coffee Cons : took my car for a flat tire, I had warranty, the associate ( Simon) was not very helpful and refused to help me find the warranty, wanted to charge $700 for 1 tire. I called brannan and got it fixed, he never apologized. 

Dimitri Bareka 

on Google

2 months ago

What do you think a service center for a $100,000 car should be like? Do I really have to double-check their work after they’re done? Why should I have to go around with a rag wiping down my engine after such "quality" service? 

Rollie 

on Google

2 months ago

I visited their service center for my car, but unfortunately, they didn’t have a loaner vehicle available. As a result, they offered to Uber me back home. However, when I reached out to them to inquire if they could Uber me back to their dealer I was informed that they were unable to do so. This is quite disappointing, especially considering they are a luxury brand. My sister, who owns a Honda, has had Uber her back to home and they even sent her an Uber to return to the dealership. I hope that they will start offering this ... read more