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Service and Parts Center – Rotolo Chevrolet
- Automotive
- Fontana, CA
About this business
Location details
16666 S Highland Ave, Fontana, CA, 92336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scheduled a service appointment about 5-6 days in advance. Wanted a 7 AM appointment so I could drop off before work but all they had was 10 AM as their earliest available appointment, so I booked it. When I showed up for my appointment five minutes before 10 AM there was no sign or indication of where you’re supposed to go when you get there so I just pulled up next to the entrance of the service area and was told I had to back up and get in line with the 20 other cars that were backed up in the two lanes that you’re suppos... read more
Junior was great. The dealership needs to bring back the exterior carwash service. Based on the service prices the carwash should be included. The price of a part will be $8.72, but the bill will be a couple of hundred. Make it make sense.
I made an appointment for April 14, 2026. I took my working truck to the dealer, and they kept it until April 17, 2026, without checking it. I called several times on Thursday and Friday, and they did not have an answer for me. They said my truck was in line. What are appointments for? To be in line for 4 days. I had to rent a truck for four days. They never repaired.
I had a great experience at Rotolo Chevrolet thanks to my advisor, Kacie Vess. She was friendly, professional, and kept me updated every step of the way with what was going on with my truck. Kacie took the time to clearly explain the issues in detail, including that my truck needed a new battery and that one of the connectors had a bad connection and needed to be replaced. I really appreciated how transparent and thorough she was it made the whole process much easier to understand and trust. Excellent customer service all ar... read more
As a women, I have always disliked taking my cars in for service. I feel taken advantage of. I recognize that MOST dealership Service Dept up-sell. Rotolo has gotten out of hand with that. And don't get me started on prices. I had to bring a coupon for a reasonable price. Yikes! As my children and I go wait in their waiting room (dirty seats and dirty tables) I ask the cashier if there is anyway to power their Disney channel TV volume. She responds with "I don't have a controller" Then I say, o, do you know if maybe there ar... read more
Frequently asked questions about Service and Parts Center – Rotolo Chevrolet
How is Service and Parts Center – Rotolo Chevrolet rated?
Service and Parts Center – Rotolo Chevrolet has a 3.7 star rating with 65 reviews.
When is Service and Parts Center – Rotolo Chevrolet open?
Service and Parts Center – Rotolo Chevrolet is closed now. It will open at 9:00 a.m.
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