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Serrano Family Flooring & Countertops
- Home Services
- Temecula, CA
About this business
Location details
28075 Diaz Rd Unit A, Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed a small order for MSI-stacked tiles, and my experience was excellent! They were responsive, kept me updated throughout the process, and offered a reasonable price. The customer service was great: when they received a damaged box from MSI, they exchanged it themselves and notified me about it. I really appreciated their attention to detail and proactive communication. Overall, a great experience. I'd definitely recommend them!
Always a pleasure working with you. You have a wonderful crew highly skilled in their trades.Thank you
I've been to many flooring places this is by far the best in SoCal.
I had an unfortunate experience while making a delivery. I accidentally delivered the wrong order to the wrong customer. Within about two minutes, I realized the mistake, went back inside, and politely explained the situation so I could correct it. Unfortunately, an employee named Frankie refused to return the order, even though it had only been a couple of minutes. Instead of trying to help resolve an honest mistake, he was disrespectful and unprofessional. I understand that mistakes happen, but customer service is about ha... read more
We had an amazing experience with everyone on the Serrano team. We redid the entire second floor, changing it out from carpet to hybrid hard surface flooring. We had been working with several other resources but when we found the Serranos we knew we had hit the jackpot. It is a family business . Each member is highly talented and experienced. They know their product and they know design. Angel can answer any install quality question immediately and knows all the installation techniques, but he can also tell you what will loo... read more
Frequently asked questions about Serrano Family Flooring & Countertops
How is Serrano Family Flooring & Countertops rated?
Serrano Family Flooring & Countertops has a 4 star rating with 25 reviews.
When is Serrano Family Flooring & Countertops open?
Serrano Family Flooring & Countertops is open now. It will close at 5:00 p.m.
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