Serramonte Ford Service

Nuria Navarrete 

on Google

a month ago

If you want to waste your time then this is the place to go. I had an appointment at 12:15, I arrived 15 minutes early. I was told they were behind schedule and it would be 3-4 hrs wait time. I was told there were 3 other people ahead of me also with appointments. I was with my Twin toddlers and as anyone can imagine that wait time with an appointment is unacceptable. They have a waiting area with 3 TVs and non have sound. I ask to change the channel in order to entertain the kids with some cartoons or a movie and was told t... read more

Mike Caputo 

on Google

3 months ago

Don't bother going here for service. Found out from my dash cam video that they didn't 1) do the multi point inspection, 2) do the recall inspection that we agreed upon. My vehicle was driven to the back of the lot, parked there for 3hrs, and moved to the front lot. 

Melanie D 

on Google

4 months ago

Updating my previous review which was not favorable, I have continued coming to Serramonte Ford to service my vehicle and schedule service visits exclusively with Pam Yaeger. She is an excellent service advisor - timely and communicative with updates and upfront about the service needs of the car. I also appreciate the relatively new service they offer to return the vehicle to my home after the repairs are complete - this has been a great option for those days when my schedule is booked.