Serenity Mental Health Centers

Mark Petrie 

on Google

2 weeks ago

Awful scheduling and appointment issues. Wish I could tell you how good or bad the providers are, but unfortunately after three months of having appointments cancelled and reshuffled, I haven’t been able to get in the door. Serenity uses a scheduling department outside the clinic, and they don’t allow you to speak directly to the clinical staff. And the scheduling department and clinical staff don’t communicate well. I’ve had the scheduling department confirm appointments with me that the clinical staff canceled (didn’t find... read more

Ana Monterosa 

on Google

4 weeks ago

I didn't know how I felt about NP Carlos Aleman on my first visit but he actually listened to my concerns and was willing to help me and have an open mind and I'm very reserved but I'm started to trust him and a little more everytime I see him and he's very positive and caring about his patients. The staff is also very friendly, will highly recommend! My name is Gloria Monterrosa btw, just using my mother's phone 😂 One more thing to add to a review I saw earlier , I agree 💯 about HIPPA violation when asking your full name,... read more

Memorie Johnson 

on Google

a month ago

Worst customer service. I schedule an appointment, and did all of my paperwork ahead of time. I drove an hour to the appointment. When I began the checkin process I was told my copay would be $364.00. I advised the attendant I was sorry, but I was not advised prior to the appointment that I would owe that amount, and I would not be able to pay that amount. She told me that was fine, and I left. Now I have a $150 no show fee on my account. I called customer service and they told me I would still need to pay the amount. I will... read more

Douglas M 

on Google

a month ago

Beginning anxiety treatment at Serenity has truly transformed my life. The staff is understanding and fosters a calming atmosphere that helps me manage my anxiety more effectively.