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Serenity Insurance Group

4.3

About this business

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Mr. Thomas A. Black, the founder and CEO of Serenity Insurance, had over 30 years experience in the insurance business. Mr. Black believed that when people commit an alcohol related offense they need an insurance agency that understands what is involved from society's point of view as well as from the offender's point of view. We are firmly committed to providing caring, conf... read more

Location details

930 W 2nd Ave, Spokane, WA, 99201, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3297 reviews
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Jim White's profile image
Jim White 
4 years ago

Cant get an actual human on the line. Just spent 30 mins on hold trying to make a claim. Terrible customer service 

Casey Trapp's profile image
Casey Trapp 
recommend  Recommended
4 years ago

Great customer service.Very nice people. 

Michael Manning Sr.'s profile image
Michael Manning Sr. 
5 years ago

Stop lying on there commercials. I have safe auto at 99.00 a month and they wanted 199.00 

Sparrow Hymns's profile image
Sparrow Hymns 
5 years ago

There is no consistent communication throughout this company. Every agent I spoke to had a different idea as to what was going on with my policy. At the end of the day what it amounted to was me owing more money every time I talked to a different representative. 

Cj Jefferson's profile image
Cj Jefferson 
recommend  Recommended
5 years ago

I just want to thank Everyone here for the amazing job at finding me The best rate possible i am a new driver so it wasn't easy but you guys assured me you had it under control 🥰❤️Definitely recommend if you're looking for the best prices. 

Kate Venter's profile image
Kate Venter 
recommend  Recommended
6 years ago

Kathryn Hayworth got me an excellent rate on my SR-22 insurance through Progressive. It was $40 lower than the quote I got from the company itself and $15 cheaper than the regular insurance I had through Progressive for the past 5 years. I'm highly satisfied! 

Jill Pittmann's profile image
Jill Pittmann 
recommend  Recommended
6 years ago

The Staff is friendly and professional. They determine your needs and don’t saw you on more than what you need/can afford. They are extremely helpful and very stressful situations. I recommend them to anyone looking to stay on the road, especially with during difficult times. 

Josh Johnson's profile image
Josh Johnson 
6 years ago

Recently have had several poor experiences dealing with the Serenity insurance group. Very disappointing experience at this point. 

Carl Daenzer's profile image
Carl Daenzer 
7 years ago

cheapest sr22 for me, i shopped around for a while for this 

Frequently asked questions about Serenity Insurance Group

How is Serenity Insurance Group rated?

Serenity Insurance Group has a 4.3 star rating with 297 reviews. 

When is Serenity Insurance Group open?

Serenity Insurance Group is open now. It will close at 6:00 p.m.  

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