My friend recently chose this funeral home after being referred by someone else. During what is already a difficult time, the director argued back and forth with the widow on the details, the contract did not match conversations, and on the day of the wake the body arrived late to the service. To add insult, one of the visiting church resolutions was left at the funeral home the day of the service despite being delivered to the funeral home in advance. The staff was unprofessional and lacking in compassion throughout the pro... read more
Funeral homes are supposed to provide comfort and care to the grieving family. My friend and his family received no such care. This is just unacceptable. The funeral home arrived late to the wake with the body and the family had to assist with moving the body inside the church. How is this acceptable? Please spread the word about this company and do not encourage anyone to use them.
The pain my friend and his family suffered from the unprofessional experience this funeral home provided is appalling. I would never recommend this place 2 anyone it's already a hard time planning but when you deal with lack of organization of the funeral , having to repeatedly make changes that should have been done in the beginning and providing more suffering for those already in mourning.
While I have not personally used their services, I base I decision on the service received by my friend and his family during the services for his brother. He was not shaven when the family viewed him, they had to pay someone to come in and do that, that is typically done by the funeral home, there was a problem with the placement of his head, unthinkable. On the day of his wake, we arrived about 30 minutes early and the body was not there. The wake was from 7-8. The body was being wheeled into the church at 7:02, with the h... read more
Today was a beautiful day...i was finally able to spread my moms ashes free after waiting almost 2 months for her doctors negligence.....But i couldnt have done it with out the comfort support and caring attitudes from Serenity staff....i just cant thank Mr.Dilbert Jackson. enough...its amazing how supported he was the whole time....and i wanna thank Shirley for care and concern....Thank you all at Serenity Funeral and Cremantion.....Sherlon Watson
Great Staff and Careing owner
Everything... They are Awsome..!!!!
The staff at Serenity Funeral home were very nice and professional. Delbert, Shirley, and Robin, made this process easy! They made sure everything went well, as it did!
Thanks Serenity
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