SEPHORA inside JCPenney

Janice Villaflor 

on Google

7 years ago

I'd give them 5 stars if I didn't have to return the Beauty Blender Pro I bought because it smelled like a very strong smelling soap, after I submerged it in water, I sqeezed it and tons of bubbles came out. So I went back today and there was no more BBPros. So I opted to get the last box that has 2 original BBs w/a pump bottle of cleanser. I made sure that all seals were intact this time, cross your fingers. 

T Naeem 

on Google

7 years ago

If I could give 0 stars I would. I walked around for 10-15 minutes and the store was empty. The staff members were just having their own conversations no one approached me or welcomed me. I've been to many sephoras and even the busiest ones I've had people at least greet me when I was in there. Worst customer service! 

Renee “Reneeheart” Graves 

on Google

8 years ago

Not very welcoming. It is definitely the managers fault. While her sales persons and I were having a conversation about how unfriendly the sale persons were who worked on that day (02/27/16). I walked around for at least 20 minutes. No one ever walked up to me and said, "may I help you". I've been to several of your stores and this one In JC Penny Serramonte is the worst. I should never have to feel uncomfortable because of the color of my skin or because of my hijab. There were two people who made me feel welcome in the end... read more

Lupe 

on Google

8 years ago

I went to this sephora late it was 15 min before they close but I knew what I needed so it wouldn't take more then 3 minutes I seen that they didn't have the product I needed on top so I figured hey it doesn't hurt to ask maybe they have some in the bottom now the only lady working was talking to someone else all i got to say was"excuse me sorry to interrupt but do you" and before I even finish asking the lady gave me a look and nodded her head saying no so I walked out