SEPHORA at Kohl's

Silvia Lemoine 

on Google

3 weeks ago

So very disheartened, went to Sephora in the South Bay galleria Redondo Beach, I was there good approximately 30 minutes 9 minutes of which I was completely ignored or even looked at by the staff , after several turns in the aisle I finally found what I was looking for with no help from any sales associate. There were about 4 that I counted store was empty aside from one other customer. Never asked did I need help or are you finding everything ok. I don’t want to say it’s discrimination but I went through this same experienc... read more

Mekkah Fields (Baby Girl.) 

on Google

a month ago

Tried to go in today to get a brand new makeup routine, wanted to start completely fresh with new products. I was the only person in the store and the associate there was completely unhelpful. didn’t ask if i was looking for anything and even when approached she again offered Zero help. it was a terrible experience and makes me think i should’ve stuck with mac. 

Eugénie Kleinhans 

on Google

2 months ago

Returned items and bought new ones, but they refused to process it as an exchange. Instead, they gave me store credit and didn’t refund the difference to my card. I was told they can’t exchange unless it’s the exact same product, which makes no sense. The experience was confusing, and it felt like she made it confusing on purpose to leave me with store credit. Very unprofessional. The customer before me also had issues with her. I don’t know her name, but she was not honest or professional. I hope management addresses this.