SEPHORA

Hiranmayi Ravichandran 

on Google

a week ago

The staff are really rude and have no intentions of helping out the customers. I requested a staff to give me a product which was not in stock on the shelf and she mentioned that someone will come help me but I waited almost 10 mins and no one showed up. Whilst the person I spoke with was casually sorting some products which was clearly not the priority. Simply getting paid for being sad little dolls. 

Jessica Z 

on Google

a month ago

I’ve been a loyal customer of this Sephora location for a while now, and I’ve noticed a significant improvement in their stock and product selection over the past year. However, It’s hard to ignore the condescending and rude behavior of some of the staff, particularly those working the register. When you ask a simple question, you shouldn’t feel like you’re burdening the staff. If customers are constantly asking the same questions, it’s a sign that you’re doing something wrong whether that’s labeling, organization, transpare... read more

Sam Brown 

on Google

3 months ago

I went to the Westchester Mall location and had to immediately leave because of how understaffed and overwhelming it was. I made the trip to Vernon Hills because it’s not that far of a drive and always a quick experience, but I ran into the STORE MANAGER from the westchester location distracting other employees and overall hanging out, I believe Stephan? It was disappointing to see a store manager completely disregard his own store’s performance. 

Dyan Perry 

on Google

4 months ago

I try to shop online whenever possible, because this is my closest Sephora to where I live and I am always disappointed in the service when I have to visit. The staff are not friendly, low-energy, often unhappy and even rude. I’ve been here several times now where I’ve asked for help and the staff member asks me to hold on a minute while they finish fussing with their own makeup. Or the staff at the register acts irritated or like I’m inconveniencing them by making a purchase. The staff at this location needs some serious cu... read more