SEPHORA

Javi S 

on Google

a week ago

they don't have permission to open the drawers and sell you items 

Sally Mathew-Geevarughese 

on Google

a month ago

I am trying to switch over to more clean beauty products and walked in after doing some research on my own, but hoping to get more advice in store. I was lucky enough to be greeted by Ebony, who was so kind and helped me find a whole new array of products to use. She was very patient, answered my questions thoughtfully, and helped me find products that fit perfectly for my skin tone and general needs. 

M J 

on Google

a month ago

I recently booked a 75 minute learning session for $75 at Sephora (plus tip) for my tween daughter who is into and learning about makeup. Learning sessions were available in MANY Sephora locations unlike Ulta which only had it at a location in NJ and downtown NYC. Natalia, a licensed makeup artist, asked my daughter and I what we were looking to accomplish, as well as find out from my daughter what she feels are her strongest and least strongest attributes. I also brought up some contact allergies she had and Natalia took he... read more

s f 

on Google

2 months ago

There’s a sales representative named Jackline, and her service was completely unacceptable. I went in to return a few items, but instead of processing the return, she somehow made me purchase them again — which is absurd. In my 10 years of shopping, nothing like this has ever happened. I clearly told her I was there for a return. She scanned my account and asked me to tap my card, so I did. Then she simply handed me the bag. After that, she processed the refund twice, and the whole thing felt very off. Now I have to wait 3–5... read more

Heat Wave 

on Google

2 months ago

I came in for an online pickup and stood there while multiple employees walked right past me without acknowledging me. No greeting, no “I’ll be right with you,” nothing. The attitude across the board was bland and disengage, like everyone was doing the bare minimum. When someone finally did speak to me, she didn’t even look at me. Just a quick monotone “pickup?” and then disappeared again. Pickup is supposed to be fast. Instead, it felt like I was interrupting them by existing. If Sephora wants customers to shop in-store, th... read more