SEPHORA

Aman Kaler 

on Google

a week ago

I would give this location 0 stars if I could. Given the experience we had, it is not surprising that the reviews are so poor. The customer service was extremely disappointing. My mother went in today to collect her birthday gift and was told she was not eligible because the system showed it had already been redeemed in January. However, she was out of the country last year and unable to collect her 2025 gift, so the January redemption was for last year, not this year. Because of the policy, she was refused this year’s gift.... read more

Javeria Asad 

on Google

a week ago

Another disappointing experience at Sephora Cambridge Centre. I purchased the Dermalogica Precleanse (over $60 with tax) and returned within 10 days, but my refund was refused because staff claimed the product inside looked “grey” and different. I had only used it twice. Instead of addressing the concern professionally, the staff were rude, dismissive, and made the process unnecessarily difficult, keeping me there for over 30 minutes without resolution. If there is an issue with the product batch, why is the customer being h... read more

javeria asad 

on Google

a week ago

I had a really disappointing experience at Sephora. I purchased the Dermalogica Precleanse (over $60 with tax) and went back within 10 days for a refund, but it was refused. The staff said the product inside looked “grey” and different. I had only used it twice, and instead of helping, the two staff members were rude, dismissive, and wasted over 30 minutes of my time without offering a proper solution. Who is responsible for this? Before selling, is Sephora even checking what they are putting on shelves? But when it comes to... read more

Aman Kaler 

on Google

a week ago

I would give this location 0 stars if I could. Given the experience we had, it is not surprising that the reviews are so poor. The customer service was extremely disappointing. My mother went in today to collect her birthday gift and was told she was not eligible because the system showed it had already been redeemed in January. However, she was out of the country last year and unable to collect her 2025 gift, so the January redemption was for last year, not this year. Because of the policy, she was refused this year’s gift.... read more

Ola Francis 

on Google

a week ago

My recent shopping experience w the Beauty associate as Sephora was the BEST. I rarely, if ever, leave satisfied w the products I purchase due to my many skin issues and product compatability. The sales associate was incredibly intuitive, she really listened and understood my skin concerns. She recommended products thoughtfully and introduced me to brands I hadn’t heard of before, all tailored to what my skin actually needed. I was honestly surprised that such a simple routine could address my issues, my skin went from dull ... read more