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Self Storage Plus
- Consumer Services
- Alexandria, VA
About this business
Location details
5321 Shawnee Rd, Alexandria, VA, 22312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If I could give this place negative stars, I would. We rented a unit here about six months ago to store furniture, appliances, electronics, and personal items. When my partner checked on the unit last month, he found water damage and mouse droppings covering everything. He’s had to fight relentlessly just to get anyone to help. One employee even admitted, “Oh, other people have complained about this too” - meaning this isn’t an isolated issue, yet nothing has been done. After nearly two weeks of going back and forth, he spok... read more
Worse customer services ever. I tried to move in and they didn't have power. I called the office, which it is in a different location, and the guy from the office was super rude. I had to drive back to the storage to check my self if the power comes back or not because the management never let me know. I explained to him that I have to travel teh same move in date at night and if he can change my unit from tje 3er floor to the 1st floor and he wanted to charge me $50 extra.
Update - Now the gate is broken/closed and units are not accessible. No person on site - because it is a “remote access” facility. AVOID. Also faced another increase within a year. Now close to $600. 22% increase after 4 months! $363 to $443 per month. I chose this place based on location and fee. They pulled a BAIT and SWITCH. BAD BUSINESS.
This place started out quite well but they have gradually increased the rent over the past few years while diminishing their quality of service. There’s no longer staff on site and the back door was left wide open for almost a week. Feeling secure yet?
Frequently asked questions about Self Storage Plus
How is Self Storage Plus rated?
Self Storage Plus has a 4.7 star rating with 371 reviews.
When is Self Storage Plus open?
Self Storage Plus is closed now. It will open tomorrow at 9:30 a.m.
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