Sears Appliance Repair

Mark Moffit 

on Google

2 days ago

I will not give a rating to our technician, as it is impossible to rate his craftsmanship separate from the overall experience with searshomeservices as an organization. Six weeks to stumble trough 5 appointments (2 cancelled by sears and scheduled out a week), 2 faulty new parts ( compressor & dryer), and inability to finish on one call due to lack of acetylene ( another week delay). The AI system does not allow contacting a human or conflict managent. We will not use them again. 

Darlene A. LaFave 

on Google

3 days ago

Well this is my 11th appt . Techs have been here several times . One Tech quit . Yet another arrived to day Sept 30 . Trying to get this repair done since June 10 . This tech actually got the fridge cooling and freezer working . Let’s see what happens 24 hours from now . I sincerely hope this works . No one should have to wait almost 5 months for Sears to repair an appliance when they have had my money since June 10 . Thank you Eric . Best Tech yet !!!! 

خيرالله العابلي 

on Google

2 weeks ago

I’m waiting since the morning is 2 o’clock right now nobody come through and today is my appointment. They’re supposed to come check my refrigeration. I went into the address and I see the store is not even there. It’s a liquor store. What’s going on when I call and never customer service picked up onlyautomatic system. 

Bill 

on Google

2 weeks ago

Tech Josh (and his trainee) was great - friendly, prompt, knowledgeable, really smart. Took time to listen and observe the problem, then quickly traced it to a manufacturing defect. Minus one star for Sears Appliance Repair system having no parts source for this 2 year old LG dishwasher.