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Sears Appliance Repair
- Appliances & Repair
- Grand Rapids, MI
About this business
Location details
3099 28th St SE, Grand Rapids, MI 49512, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
Max was great. Very knowledgeable and professional, as have been other Sears service techs. It is unfortunate how Sears continues to let down both their customers and great staff members with their horrible communication practices and complete lack of customer service.
Scheduled a repair- got taken off the schedule with no communication or follow. The tech was someone I had his number from the past. he said it's really difficult since they can speak with anyone but AI. we have now scheduled 4visits and nothing has happened. can talk to a voice at all. the response to my last complaint was to call the same AI number with NO live agents. There are zero agents no live people screwed up schedules a total waste of time and now I can't get a refund on tje products we were forced to order and no ... read more
I am disappointed in the service provided because the oven repair has not been completed. Replacement parts failed immediately. A follow up technician indicated additional parts had been ordered and another service call was scheduled for today. The original technician has called three times today and I have been playing phone tag for hours. I have no idea what is going on to resolve the issue. Calling for information indicated I had no service calls scheduled and its always an automated response, no humans.
Frequently asked questions about Sears Appliance Repair
How is Sears Appliance Repair rated?
Sears Appliance Repair has a 4.6 star rating with 194 reviews.
When is Sears Appliance Repair open?
Sears Appliance Repair is closed now. It will open tomorrow at 9:00 a.m.
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