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Sears Appliance Repair

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71 reviews
|Appliances & Repair|Westminster, MD 21157

400 North Center Street, Westminster, MD 21157

(410) 698-4362


Open now:9:00 am - 10:00 pm


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Sears Home Services is the leading appliance repair service in the nation. Trusted for generations and proudly serving your neighborhood, the Sears Home Services’ techs will service your appliances—no matter where you bought it—so you can focus on what matters. We repair all major brands, makes, and models of water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, cooktops—even lawn tractors and riding lawn mowers. We are the Kenmore repair experts. Count on Sears Home Services for fast, reliable service and satisfaction guaranteed. We’re in your neighborhood, even if a Sears store isn’t. Call today.

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71 reviews
  • 68 Reviews3.9Google
  • 3 Reviews1.3Yellow Pages
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Elizabeth B. on Yellow Pages

4 years ago

09/28/2016, 07:29 AM
We purchased a Sears warranty on our hot water heater, We scheduled for a service and first technician came out and was very helpful He said it needed to be replaced. They set this up with an outside company "Residential Services". Sears told us at this time we needed to purchase an expansion tank to bring us to code in our (unincorporated little town) . This would be an additional $149.95. Said Ok to this. When the technicians arrived they looked at our hot water, which had already been drained, electric off and ready to be unhooked . Their response was they had to do all kinds of additional plumbing and needed copper tubes and it would be an additional $515.00 not including the tubes. We asked them to leave at this point . We went to home depot , purchased a hot water heater , copper tubes and had it installed within a couple hours. Beware this is a complete gimic
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Joe P. on Yellow Pages

5 years ago

12/18/2015, 08:31 AM
wewere not very satisfied with the overall services from SEARS on the refrigerator repair. first appt. we set up on 12/5 they sent a "warranty/ preventative maintenance tech. to our home even though we explained when scheduling this appt. we needed a repair as well as a check up. Tech comes to house and advises us he cannot do anything as he is not a repair tech. He also says this kind of issue happens all the time even though they report it back to their managers, etc. Appt. had to be rescheduled for following Sat. 12/12. Thankfully they arrived first thing on an 8am to 10 am window. This repair tech. first made it sound like he could not do any repairs due to NOT having proper parts on his truck and we would likely need a third appt. After telling him how disappointed we were with SEARS and their customer service,etc. he finally comes back in the house with some possible parts he needed to replace on our refrig. Hopefully his repair will take care of our issue, but it seems like he was trying to fix some things that did not need to be fixed for an extra charge. He did back off of that eventually. On a scale of 1 to 10 and 10 being best possible service and experience- we would give SEARS a 3-4 score on this service. We felt very frustrated by their seemingly incompetence!
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Jeff S. on Yellow Pages

5 years ago

10/13/2015, 08:26 AM
I asked for a receipt for the services rendered that detailed what work was performed and parts were used and was assured by the tech that I would receive an email. I have not received any invoice at all and as a landlord I need that documentation. It is not an unusual request or expectation to get an invoice or receipt for services rendered and paid for. In fact, I dont consider the work order closed until I get my invoice/receipt. Please contact me immediately to rectify this. Thank you, JFS
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