Sears Appliance Repair

Sue Fisher 

on Google

a year ago

No issues with the techs who came to service the dishwasher. They were great the problem is I had initial service on April 24, parts ordered and arrive 2 days later. Repair was not completed until 2 June. They kept rescheduling the appointments week after week, no explanation because they don't have a phone that ANYONE answers. All I got were TEXT messages. Nothing else. Worse company ever. Feel bad for the Techs who have to put up with them. I would tell people to stay away from them. I will not be using them again. Totally... read more

Jean Keel 

on Google

a year ago

He was a very helpful and knowledgeable person. I was really impressed with his honesty about my refrigerator. * He was a great representative and polite. 

Jim Douglas 

on Google

2 years ago

Atrocious experience. The repair man couldn’t make a simple repair because he couldn’t overcome a stripped screw. He said I would get a refund (over $300.00) in 5-7 business days, and he insisted on leaving the part behind. He said Sears may, or may not, send information for returning the part. Long story short, I didn’t receive the refund until 2 1/2 months later after scores of unanswered phone calls, emails, and legal threats. Complete incompetence and laziness. I’ll never purchase another Sears product nor use Sears’s se... read more

Myrie Soul 

on Google

2 years ago

Horrific terrible customer service and repairman David is awfully rude. Would not recommend. 

Jim Earnhardt 

on Google

2 years ago

Never again. Would rate zero stars if that were an option. Estimate was almost $800 and included a new heating element, which I did not need. Local shop repaired dryer for less than half what Sears wanted to charge -- in part because they did not try to sell me an expensive new component to replace one that was not faulty. Will never do business with Sears Appliance Repair again, nor will I ever buy anything from Sears again.