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Sears Appliance Repair
- Appliances & Repair
- San Bruno, CA
About this business
Sears Home Services is the leading appliance repair service in the nation. Trusted for generations and proudly serving your neighborhood, the Sears Home Services techs will service your appliancesno matter where you bought itso you can focus on what matters. We repair all major brands, makes, and models of water heaters, washers, dryers, refrigerators, freezers, dishwashers, ranges, ovens, cooktopseven lawn tractors and riding lawn mowers. We are the Kenmore repair experts. Count on Sears Home Services for fast, reliable ser... read more
Location details
1178 El Camino Real, San Bruno, CA, 94066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 10:00 p.m. | |
| Tue | 9:00 a.m. to 10:00 p.m. | |
| Wed | 9:00 a.m. to 10:00 p.m. | |
| Thu | 9:00 a.m. to 10:00 p.m. | |
| Fri | 9:00 a.m. to 10:00 p.m. | |
| Sat | 9:00 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 10:00 p.m. |
The first tech did not order all parts based on his diagnostics. My rate of 5 star is because of the second tech named Jimmy. He did an excellent job - the old part (supposed to be replaced by a new one) was re-invented to make it work. He assured me that it will work for a good period of time. Our dryer is now working like new.
After more than 6 weeks my refrigerator is still not working. The first technician came but didnt properly inspect the the appliance. Instead he ordered the wrong part. Then a second technician came and decided that he needed to order the right part to fix the refrigerator. He gave me his cell number to contact him once the part arrived. I have contacted and left several messages but he never returned my call. So I still cannot make ice or get cold water from the refrigerator door. Very upsetting:(((
On Wed, October 19, my refrigerator repair appt was scheduled between 8 AM and 12 noon. All morning I did not hear from the repairman, so I called Sears 3 times and asked them to send the repairman a message to contact me. The 3rd time I called was 11:30 AM, first they told me my repairman would be there between 11:45 AM and 1:45 PM, and I said I would need to reschedule because I had a 1:30 business (work-related) appt I had to be at... then asked to speak to a supervisor when the agent told me he could not reschedule me un... read more
The quality of this service is highly dependent on the actual tech who shows up for appointment. I've had good experience on a previous clothes dryer service visit, where the tech went above and beyond what might be expected for an $80 SC. I would give it 5 stars. On another occasion I had service done on a dishwasher. The tech analyzed and performed the needed repair, but when he replaced the undercounter DW he did a less than stellar job and it now rocks slightly in place. That was worth a 3-4 star rating. This latest call... read more
Sears Service is a lousy bait and switch operation. My dryer was heating inconsistently so I called Sears to get it repaired. They charged me $80 to tell me that the ducting from the dryer to the outside needed cleaning/replacement. I asked the service guy to replace it and he said he couldn't because a different Sears Service group had to perform any duct work as ferom his perspective the duct venting wasn't part of the dryer!! I'll never use or recommend Sears Sercice.
Diagnosed the problem and completed the repair quickly. The problem is an invested duct which becomes blocked over time.
Is there anything less than one star. It actually deserve far less than even one star. Technician came and apparently fixed the problem. Same problem started happening within 3 to 4 hours. Called back and was technician will arrive before 5 same day again. No sign. Called again. Technician will not come. Asked to call back next day for another appointment. Called to rate the first servicing experience. Operator kept on telling me, I have another appointment scheduled. Service is not complete yet.
Worst repair experience ever. I had to wait for 3 week for someone to come out - then another 2 weeks for the part to arrive - then another 2 weeks for the repair person to come back - which he never did because he had too many calls that day and didn't even bother to call us until after the repair window closed to call. The worst part was - even though it was THEIR fault for not being able to show up that day - I had to re-schedule the repair and WAIT ANOTHER 3 WEEKS. ( just to get a ice-maker fixed )
The Repair man was friendly, very pleasant & knowledgeable. He knows what he is doing. I like that.
Frequently asked questions about Sears Appliance Repair
How is Sears Appliance Repair rated?
Sears Appliance Repair has a 3.6 star rating with 394 reviews.
When is Sears Appliance Repair open?
Sears Appliance Repair is open now. It will close at 10:00 p.m.
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