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252 South St, New Britain, CT, 06051, United States
Get directionsAwesome service every time. We’ve used this plumbing company on two different jobs, both in the basement. One visit was for a leaking water heater, and another was for sump pump service. The first time, we called overnight and left a voicemail, and they returned the call right after opening. They were able to get the water heater issue repaired the same day, which was a huge relief. The second job was not an emergency, but they still gave us a clear ETA and showed up on time. On both visits, the plumbing team was professiona... read more
They answered the phone right away and quickly understood the heating problem with my boiler. The pilot light would not stay lit, and even after I replaced the thermocouple, they knew what the issue likely was and explained the repair in simple terms. They gave me a clear price before starting, and when the job was finished, the total was exactly what they quoted with no extra charges. The plumber and helper worked professionally, kept the area clean, and threw all the trash away before leaving. They were courteous, efficien... read more
Scott Family Plumbing does excellent work. Twice now they came to our rescue for urgent plumbing repairs, and the technician was polite, skilled, and took the time to clearly explain the recommended work and why it was needed. My father and brother were plumbers, so it was a big step for me to start using a plumber outside the family after they passed. A family recommendation led me here, and I’m very glad it did. I also highly recommend the membership plan. It has already paid for itself well ahead of time through service d... read more
I had a crushed sewer line under my basement floor, and the whole situation felt overwhelming at first. A plumbing team came out right away, ran a camera through the drain line, explained what was going on in simple terms, and gave me a clear quote on the spot at no charge. I also spoke with two other plumbers for comparison, but this crew stood out because they were straightforward, professional, and easy to work with. One company did not want to take on the larger sewer repair, and another made the process harder than it n... read more
I recently needed help with a leaking inline valve in my pump house, so I called Scott Family Plumbing on a Friday afternoon. A plumber arrived just a couple of hours later and got right to work. They quickly cut the pipe, put in a new valve, and reconfigured everything with modern synthetic piping. The plumber was friendly, professional, and finished the job fast, making sure everything was working smoothly before leaving. The cost for the emergency service reflected the quick response and the quality of the repair. The wor... read more
Scott Family Plumbing has a 4.9 star rating with 58 reviews.
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