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Scotsman Ice Systems
- Home Improvements
- Vernon Hills, IL
About this business
Location details
775 Corporate Woods Pkwy, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brand new ice machine and bin. Started leaking the first day. Found out from alternative sales where I purchased 2 of the same machines, that Scotsman was aware of the problem, some bins were double stamped so the drain hole wasnt round. Waited 3 weeks for replacement part and the piece that was to fix the problem was too big. Scotsman tech told service company to drill the hole larger. So now I have a bin that has been altered, and enough caulking to keep it from leaking until the warranty expires. These people are no good.... read more
Brand new ice maker and 3 months with no ice. 4 service calls and now we dont get any response to our requests. This ice maker was $2348.96 and we cant use it. Their authorized repair tech picked it up 3 weeks ago and we havent heard anything. They said they would contact ** but didnt.
We run a business, and we received a $2000 ice machine, never worked upon arrival. Due to their policy, we can't get a refund but only able to replace parts through their warranty. First tech was dispatched 3 days after our call was made. Tech came by and said the part was defective need to order part through warranty which takes a couple of days. Tech comes by next visit, says another part is defective, needs another part through warranty, says it can take a week to receive part from Scotsman so we complained about 2 things... read more
Business response:
There is not enough information in the complaint to enable us to take any action which may be appropriate. At a minimum, we need: model & serial numbers of the product in question, full customer contact information, invoice showing date of purchase & contact information for seller, location of where the product is installed, who installed it, copies of all communications relating to this issue, and copies of all service tickets relating to this product. This information will provide a basis for review.
Frequently asked questions about Scotsman Ice Systems
How is Scotsman Ice Systems rated?
Scotsman Ice Systems has a 1 star rating with 3 reviews.
When is Scotsman Ice Systems open?
Scotsman Ice Systems is closed now. It will open on Monday at 9:00 a.m.
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