Scooter Supermarket

Mike K 

on BBB

4 months ago

I only had my scooter 6 months and it broke down on Super Bowl Sunday and I tried multiple times and found out from another company that they are out of business and no replacement parts are available so I was stuck buying another company $650 on the first scooter (which is now junk) and $750 on a refurbished scooter under full warranty. And Scooter Supermarket sold it to me with a couple year old battery 

Shahinaz G 

on BBB

8 months ago

I've bought a scooter for my elderly mom from Scooter Supermarket on 8/10/2024, we received it with almost 5% charged, looks nice, but next day it was not charged although we plug in over night, I tried again and again, the battery is not charging, I called them many many times but no answer I left many voicemail but no call back, after two weeks of calling and no response, I dispute the charge with my credit card, the credit card open investigation for 30 days, I was able to connect with someone through the credit card call... read more

Yolandra S 

on BBB

8 months ago

I purchased this scooter, and the seat would not lock in place. I contacted them, and they have yet to contact me back. What they did was have a repair rep call, and he was to walk me through trying to fix the chair over the phone. When I requested to return for a refund, they informed me that I would be liable for shipping and a 20% restock fee. The scooter has been sitting in my living room floor for over 3 months. Today, my bank informed me that they were reversing the charge and that the customer stated that I had not re... read more

Anthony D 

on BBB

10 months ago

Scooter Supermarket is not a good company they are non responsive to customers not by phone , text or emails. In essence they are like prayer . In my 75 years I have made mistakes but the purchase from this company is among my worst . Hopefully anyone contemplating purchasing from them please reconsider they are bad . 

Nora E 

on BBB

a year ago

There's no way to email them. They don't accept incoming phone calls. You leave a message, but they don't call you back. I ordered their electric scooter in preparation of my major foot surgery. plates, screws, pins etc. I purchased it about a month prior so it would be assembled and ready when I was able to use it. When I was ready to use it, I discovered the battery doesn't hold a charge. The instruction booklet states to use it, charge it, repeat so the battery will build up the ability to hold a longer charge. The bookle... read more

Ronald B 

on BBB

a year ago

I bought a folding scooter from Scooter super Market. Receive it on 1/3/2024, it is missing a spring which keeps it extended or compacted and the back fenders has plastic broken. I called customer service the only time they have answered. They gave me the number for the parts department. Called left parts a message finally 2 days later they called me back on 1/5/2024, said parts would be shipped on 1/8/2024. I have never received the parts cant get parts or customer service on the phone. It appears the company only cares abo... read more

Gary C 

on BBB

a year ago

I ordered a Deluxe Apollo Mobility scooter for $549.00 on Jan 22, 2024 , received the order on Jan 30,2024. I unpacked the box to see that the left rear tire of the scooter was broken . I called the scooter supermarket on Jan 30,2024 six times, their toll free number and each time I got a recording to leave my name and phone number and they would get back to me as soon as possible. I called Scooter Supermarket on Jan 31, Feb 1 and Feb 2, six times each of those days and still got the same recording to leave my name and phone... read more

Fiona C. 

on BBB

a year ago

I purchased a scooter from these people which was defective; It had only one speed-FAST. I contacted the Scooter Supermarket which is only an online vendor. They order the merchandise directly from CHINA which arrives without an invoice, bill, receipt or any paperwork. I dealt repeatedly with Scooter Supermarket who persisted in insisting that the scooter was not defective despite the fact that they could not see/experience it. I was told that I would have to ship the scooter back to CHINA at my expense, or ship it to an unk... read more

Jim B 

on BBB

2 years ago

I was told that the scooter would be fully charged and operational upon delivery. It was NOT. The lights worked. It took the full 8 hours to charge. I used it for less than 30 minutes over the course of two days. Now it is dead and will NOT take a charge. I made a call to the 800 number and that rep had the manufacturer call me. The new batteries are on their way. Scooter Supermarket sent me a brand new scooter and it will not work! I purchased this item in good faith and it is sitting in the garage gathering dust while we w... read more