SCM Group North America

Tod E 

on Google

2 months ago

I've been a customer of SCM for over 20 years, I get no favors, just another guy using the equipment they make to feed my family, They're not cheap but they are responsive and professional. Every time I've needed parts I've had them at my door post-haste. Every time I've called I've got to speak to a native English speaker who is knowledgeable about the machines I own. 

RODNEY BLACKERBY 

on Google

4 months ago

spoke to Alicia in parts, she has always been very helpful trying to find parts for our machine's doesn't try to rush you just to get off the phone. employees like that are hard to find thanks and keep up the good work! 

Mark Hammer 

on Google

5 months ago

We've had a very disappointing experience with the communication and customer service we've received from the SCM Group. After multiple attempts to reach them over the past few months, they have not responded and the piece of equipment we purchased over 7 months ago is still not fully functional. We were promised they would make things right for us but we have yet to see any improvements or cooperation from their team. 

Matthew Ray 

on Google

6 months ago

Took 3 days of me calling to reach anyone that could help me. Had to call and ask for a different department to speak to someone in parts department for me. Ridiculous. If you want to buy a machine and then be totally ghosted if you have any questions or need parts, sure use these guys. Otherwise I’d steer very clear. 

Victor Arias 

on Google

10 months ago

Only one person loading the trucks, 2 hours wasted. Only one door available for loading, I will not look for loads there again.