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2475 Satellite Blvd, Duluth, GA, 30096, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I've been a customer of SCM for over 20 years, I get no favors, just another guy using the equipment they make to feed my family, They're not cheap but they are responsive and professional. Every time I've needed parts I've had them at my door post-haste. Every time I've called I've got to speak to a native English speaker who is knowledgeable about the machines I own.
spoke to Alicia in parts, she has always been very helpful trying to find parts for our machine's doesn't try to rush you just to get off the phone. employees like that are hard to find thanks and keep up the good work!
We've had a very disappointing experience with the communication and customer service we've received from the SCM Group. After multiple attempts to reach them over the past few months, they have not responded and the piece of equipment we purchased over 7 months ago is still not fully functional. We were promised they would make things right for us but we have yet to see any improvements or cooperation from their team.
Took 3 days of me calling to reach anyone that could help me. Had to call and ask for a different department to speak to someone in parts department for me. Ridiculous. If you want to buy a machine and then be totally ghosted if you have any questions or need parts, sure use these guys. Otherwise I’d steer very clear.
Only one person loading the trucks, 2 hours wasted. Only one door available for loading, I will not look for loads there again.
SCM Group North America has a 3.2 star rating with 36 reviews.
SCM Group North America is closed now. It will open tomorrow at 9:00 a.m.
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