Schuenemann Tv Appliance Centers

Matt 

on Google

7 years ago

I had an appointment scheduled through GE Appliance for some warranty work between 8-5 (ridiculous time frame to begin with) so I took the day off from work to be available when they could get here. The day before I called Schuenemann and asked when they would be here and they said they would call the next morning with a more specific time. It got to be about 9:30 the day of the appointment and no phone call, so I called them to ask when they'd be able to get here. I was told I wasn't on the schedule. The phone rep then look... read more

NAME REDACTED 

on Google

7 years ago

If you get stuck with these guys for your warranty repair IMMEDIATELY request a different company. They do not keep their appointments their customer service is terrible. I hope they lose their warranty contract and go out of business. 

Jessica Morris 

on Google

8 years ago

If you're unlucky enough to have a home warranty service claim and you get this company to come perform work at your home, demand a new one to service your home issue. This company is completely atrocious to work with, extremely unprofessional, rude, no follow up and 5 months later and our stove is STILL not fixed. Absurd. They basically scam you the deposit for your home warranty then never come back and fix it. I have called them at least 4 or 5 times trying to follow up about this mysterious part they need to replace a br... read more

kelly barnes 

on Google

8 years ago

This company services the Home Depot plan. I call on Friday to request service for a freezer that's not sealing. They put me in for Monday between 8 and 12. The company never showed.They never called. I get a hold of the Home Depot system, and they call the company to see what happened. Oh - the company was short-staffed, so they rescheduled EVERYONE from Monday to a time that suited them. In my case - it was Tuesday between 9 and 12. One problem here - I'm not available Tuesday, or Wednesday. By the time I get off the phone... read more

Laura C 

on Google

9 years ago

I have had a similar experience to the other reviews posted here. I am now 2 months into a refrigerator repair and the problem still has not been resolved. They have told me it is not their fault as they have to go through Electrolux for my warranty. However, in one instance I called, told them the continuing problem and they stated they would order an additional part. I waited the quoted 10 days for the part to come in, called back and learned that nobody ordered the part nor remembers that I called. Same thing again recent... read more