Schmitt, Inc.

Robert F 

on BBB

3 months ago

I have a brand new home by Adam’s builder. Schmitt installed the a/c unit. It wasn’t bad in the summer but when the cold temp came the house on one side stayed cold. I also noticed there are return units in every room but the air doesn’t return except at the unit! If it’s 75 in half the house, so should the other half? I had a Horton home that NEVER had these problems. 

Haotian J 

on BBB

8 months ago

My two houses AC were installed by this company. After a few months. Leaking happened very often even we have maintenance company to come to do the maintenance.spent lot of money for the *** Not a good company to install AC 

Chris H 

on BBB

a year ago

Horrible customer service and ******* technician can't even fix an ac unit.Told me to put a bucket in my hallway to catch water from unit.House is under warranty and i have a 10 yr parts and labor warranty with schmitt and they are trying to ***** me over. Months have past and still they have never fixed issue, they are trying to point fingers/blame on builder now.I also have a yearly maintenance agreement with them and asked them not to send ******* out for that, what did they do , sent ******* out! What is wrong with them.... read more

Bill L 

on BBB

a year ago

We never had a chance to meet any technicians . Issues started showing up 07/13/2023 called the following day.dispatch ****** said that she would text me that afternoon or call received neither honestly did not expect to hear back, being a Friday and all. Nursed our a/c through the weekend Monday morning I reached out to them said tech would be out between 2/4 no call no show. What is really sad is this is, or was his own property and he lived here,the unit was installed by his company and yet no one had the consideration to... read more

James S 

on BBB

2 years ago

I had problems with my AC, simply called Schmitt **** the ************* was on the device. The same day a man from the firm came over and looked everything over. Instead of doing costly repairs, which he said would not be worth it, he explained that a new unit of another brand would be better, with a 10 year guarantee on parts & repairs. I was soon convinced this was good advice, having had expensive repairs once, already. I agreed to sign a contract for a new AC. The temperature was up to 86F in the house! It was Sunday aft... read more

Jerry S 

on BBB

2 years ago

I own a small commercial building in Brooksville. I have had multiple AC units put in by Schmitt. I thought they were doing a good job.. I had chosen them as my "GO TO" AC Company. Recently, one of my AC units stopped working as well as it should - had them come in and take a look. First Trip: Said that our evaporator coils needed cleaning. He gave me two options for cleaning. I asked him, what he recommended... he chose the "$200" version, which is "Clean in place". After, he said give it a day, should start cooling t... read more

Wanda S 

on BBB

3 years ago

This company is a fraud! They overcharge their customers for work. I had a thermostat replaced a year ago and now it had to be replaced AGAIN. Now they have charged me twice for this work. They changed the thermostat and charged me a service fee and an installation fee once again. I spoke to Ray (manager) and he stated they purchased the COR thermostats and they were "no good" and ended up have to use another brand ECCO. I explained that was not my problem that they use crappy products, but the fact that they had to replace ... read more

NO 

on BBB

3 years ago

Worse Customer Service ever!!!!!!!! I can not even get someone to call me back to take my credit card info so I can pay them. I have called 4 times every time they tell me that Kate will call me soon..........still waiting. I asked to speak to a Manager, I'm told they have no managers, just ****** office workers that don't call you back. So many other companies out there that want your business, and will treat you better, stay clear of these guys!!!!!!!! 

Virginia L 

on BBB

3 years ago

I will add my 1 star (lousy) rating for this company called Schmitt, Inc., in Hudson, Florida On Sept. 6, 2021, I walked into the garage to find part of the ceiling on the floor and water-drenched boxes and items. It appears the air conditioning unit overflowed which never should have happened. The history here is that I called in early August, 2021 for service and was shuffled to the end of Sept. 29. I told the office that every 6 months I've had service for 6 years and she insisted there was no problem and refused to give ... read more